Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Kurtz

Moss Point,MS

Summary

Skilled Behavioral Health Technician with a proven track record at Bradford Health/The Estates at Riverbend, enhancing patient safety and promoting recovery through effective crisis intervention and empathy development. Excelled in team collaboration and patient observation, significantly improving client well-being. Demonstrates strong record-keeping and emotional support skills, ensuring high-quality care and support.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Bradford health/ The Estates at Riverbend
Lucedale, MS
05.2024 - Current
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Established and maintained professional working relationships with clients, staff and public.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Conducted searches of clients upon return to facility.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Monitored patient safety in all areas of the facility.
  • Accompanied patients to medical and counseling appointments.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Facilitated group therapy sessions with multiple patients.
  • Documented behavioral incidents to keep accurate records.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Provided crisis intervention services to patients in need.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Observed patients' behaviors during recreational activities and outings.
  • Completed daily client rounds and tracked client movements.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Aided patients in performing activities of daily living.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Assisted patients improve social relationships and engagement.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Completed day-to-day duties accurately and efficiently.

Private Child Caregiver

Patient Compensation Fund of Louisiana
Baton Rouge, LA
01.2010 - Current
  • Assisted with meal planning to meet nutritional plans.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained records of client care services provided including changes in condition or treatment plan.
  • Transported patients to medical, dental and personal care appointments.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
  • Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
  • Attended continuing education classes to stay current with best practices in the field of private caregiving.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed safe lifting and transferring techniques to transport residents.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Provided emotional support and comfort to patients during difficult times.
  • Assisted clients with maintaining good personal hygiene.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Drove clients to doctors' appointments and social outings.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Laundered clothing and bedding to prevent infection.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

Childcare Provider

George Junior Republic
Freeville, NY
08.2005 - 07.2006
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Coordinated security operations, equipment and personnel to protect employees and property.
  • Created detailed reports outlining the results of profiling efforts and provided recommendations for further investigation.
  • Collaborated with local, state, federal, and international law enforcement agencies to share intelligence and coordinate actions.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Observed children's behavior and development, communicate information with parents.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Secured indoor and outdoor premises to protect children.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Personal Care Assistant

Redmoon Caregivers
Ithaca, New York
09.2004 - 07.2005
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Researched community resources available for additional assistance or services if needed.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Transported patients to medical, dental and personal care appointments.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped clients get in and out of beds and wheelchairs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Assisted with meal planning to meet nutritional plans.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided ongoing compassionate patient care for each client.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Supported bathing, dressing and personal care needs.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Administered medication under supervision of a registered nurse or physician.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Collaborated with interdisciplinary team members regarding plan of care for each client.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Maintained detailed records of services performed on clients.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Laundered clothing and bedding to prevent infection.
  • Contributed to case reviews of client status and progress.

Residential Case Manager

Unity House of Cayuga County
Auburn, NY
03.2002 - 06.2005
  • Ensured that all legal requirements are met while providing services within the facility guidelines.
  • Provided emotional support to clients during difficult times in their lives.
  • Maintained accurate records, including progress notes, case notes, and activity logs.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Organized support groups to help families understand and support client or patient.
  • Facilitated group meetings in a residential setting.
  • Conducted regular reviews of client files to ensure that documentation is up-to-date.
  • Assisted clients with developing independent living skills such as problem solving, communication, time management.
  • Provided information to access financial assistance, legal aid or housing.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Encouraged positive behavior change by implementing motivational techniques into treatment plans.
  • Provided crisis intervention services to clients living in the home.
  • Collaborated with other professionals regarding best practices for providing quality care for clients within the home environment.
  • Provided referrals to outside agencies as needed according to client's specific needs.
  • Advised on policy development and assisted in community program implementation.
  • Administered medication to patients according to strict schedules.
  • Coordinated transportation arrangements for clients when necessary.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Provided crisis intervention services during emergency situations.
  • Developed individualized service plans for each client based on assessments.
  • Assisted clients in developing life skills necessary for independent living.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Documented services and collected required data for evaluation.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Advocated for clients to resolve medical or personal crises.
  • Maintained accurate records of client progress and developed reports as needed.
  • Collaborated with multidisciplinary teams to coordinate care for complex cases.
  • Participated in team meetings with other case managers and clinicians to discuss progress towards goals set forth in service plans.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Educated clients on options to assist in making informed decisions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Intern

Confidential Help for Addictions
Auburn, NY
01.2002 - 05.2003
  • Encouraged positive behavior changes through motivational interviewing techniques.
  • Researched patient cases to understand issues and provide current needs assessment.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Assisted in the development of individualized service plans based on the specific needs of each client.
  • Complied with federal and corporate guidelines to safeguard continuous level of patient confidentiality.
  • Led activities designed to improve social skills and address emotional regulation difficulties.
  • Communicated with patients during group therapy sessions and provided opportunities for participants to share personal experiences.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Attended court hearings as an advocate for clients seeking legal assistance or representation.
  • Collaborated with other agencies within the community to ensure continuity of care for clients who have multiple providers involved in their care.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Maintained accurate documentation of all services provided according to agency standards.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.

Intern

cayuga community actionagency
Auburn, NY
08.2001 - 12.2001
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Complied with federal and corporate guidelines to safeguard continuous level of patient confidentiality.
  • Led activities designed to improve social skills and address emotional regulation difficulties.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Collaborated with other agencies within the community to ensure continuity of care for clients who have multiple providers involved in their care.
  • Aided professionals with providing referrals to other social service agencies and assisted with case management responsibilities such as conducting human service needs assessments.
  • Maintained accurate documentation of all services provided according to agency standards.
  • Conducted intake assessments and interviews with clients to determine their needs.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Collaborated with other staff members to ensure proper communication between all parties involved in a client's care plan.
  • Assisted with crisis intervention when needed and provided referrals to appropriate resources.
  • Participated in weekly case conferences to discuss strategies for helping clients achieve goals and objectives.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate of Arts - Chemical Dependcey Counseling

Tompkins Cortland Community College
Dryden, NY
08-2004

Bachelor of Arts - sociolgy

SUNY, Cortland
Cortland, NY

Skills

  • Crisis intervention
  • Patient monitoring
  • Behavioral assessment
  • Record keeping
  • Group therapy
  • Client advocacy
  • Patient safety
  • Collaboration skills
  • Effective communication
  • Emotional support
  • Empathy development
  • Team collaboration
  • Conflict resolution
  • Empathy and compassion
  • Activity monitoring
  • Documentation skills
  • Active listening
  • Case documentation
  • Patient assessment
  • Individualized care planning
  • Safety management
  • Housekeeping skills
  • Substance abuse counseling
  • Patient observation
  • Recovery-oriented approach
  • Crisis handling

Certification

  • Cpr Certified
  • CPI trained

Timeline

Behavioral Health Technician

Bradford health/ The Estates at Riverbend
05.2024 - Current

Private Child Caregiver

Patient Compensation Fund of Louisiana
01.2010 - Current

Childcare Provider

George Junior Republic
08.2005 - 07.2006

Personal Care Assistant

Redmoon Caregivers
09.2004 - 07.2005

Residential Case Manager

Unity House of Cayuga County
03.2002 - 06.2005

Intern

Confidential Help for Addictions
01.2002 - 05.2003

Intern

cayuga community actionagency
08.2001 - 12.2001

Associate of Arts - Chemical Dependcey Counseling

Tompkins Cortland Community College

Bachelor of Arts - sociolgy

SUNY, Cortland

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Amy Kurtz