Amy Lamm
Lauderhill,Florida
Summary
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Island Links Freight Fowarding
04.2023 - Current
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Prepared, boxed, and staged outgoing shipments.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Verified and noted count and condition of cargo received.
Phlebotomist
Quest Diagnostics
07.2019 - 03.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Processor
9-5 Imports
07.2017 - 06.2019
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Prepared, boxed, and staged outgoing shipments.
- Maintained accurate records to enable processor activity and performance monitoring.
Supervisory Manager (REMOTE)
CMG Companies
05.2014 - 07.2016
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Trained, coached and motivated staff to maintain high performance levels.
- Kept files, logs and records updated with latest information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Owner
Minx Boutique
06.2011 - 03.2016
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed day-to-day business operations.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Administrative Assistant
JFK Construction
06.2011 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
High School Diploma -
Doris Johnson Senior High School
Nassau, BahamasCertification of Phlebotomy - Phlebotomy
Cambridge College of Healthcare & Technology
Delray Beach, FL05.2019
Skills
- Sorting and Packaging
- ICD-10 (International Classification of Disease Systems)
- Quality Inspections
- Production Operations
- Customer Service
- Duty Assignments
- Data Entry
- Supply Ordering
- Teamwork and Collaboration
- Personnel Records
- Shipment Staging
- Compliance Monitoring
Timeline
Manager of Operations
Island Links Freight Fowarding
04.2023 - Current
Phlebotomist
Quest Diagnostics
07.2019 - 03.2023
Processor
9-5 Imports
07.2017 - 06.2019
Supervisory Manager (REMOTE)
CMG Companies
05.2014 - 07.2016
Business Owner
Minx Boutique
06.2011 - 03.2016
Administrative Assistant
JFK Construction
06.2011 - 04.2014
High School Diploma -
Doris Johnson Senior High School
Certification of Phlebotomy - Phlebotomy
Cambridge College of Healthcare & Technology
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