Summary
Overview
Work History
Skills
Work Availability
Timeline
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Amy Landers

Reno,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Janitorial Cleaner

Express Janitorial
Sparks, NV
03.2021 - Current
  • Cleaned, stocked and sanitized warehouse, maintaining a safe environment that reflected well on employer.
  • Projected friendly and positive image in interaction with employees and built trusting and supportive relationships with other team members.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

Warehouse Associate

Staffmark Temp Service
Reno, NV
03.2022 - 04.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Operated and box machine and tape machine equipment.
  • Maintained effective and on-schedule delivery of [Type] and [Type] packages, identifying and selecting optimal shipping methods to meet targets.

Janitorial Contractor

Sanford Federal
Reno, NV
01.2021 - 05.2021
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected, sorted and transported recyclable materials.
  • Organized daily cleaning schedules..
  • Organized daily cleaning schedules for custodial team.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Kitchen Utility Worker

Brookdale Assisted Living
Sparks, NV
02.2019 - 05.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Adhered to procedures in preparing food items.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Team Leader

United Cerebal Palsy
Sparks, NV
06.2016 - 03.2019
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 5 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Participated in cross-functional team-building activities.
  • Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
  • Molded team and embraced change to adapt within dynamic market.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Optimized customer support by establishing collaborative service environment.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Coordinated activities while supervising team of 5

Front Desk Agent

Extended Stay America
Reno, NV
07.2013 - 08.2016
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.

Medical Billing Coder

Oxytech
Reno, NV
01.2013 - 08.2013
  • Updated patient financial information to guarantee accuracy.
  • Assigned appropriate medical codes.
  • Reviewed outpatient records and interpreted documentation.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Correctly coded and billed medical claims,
  • Verified signatures and checked medical charts for accuracy and completion.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Assigned procedure and diagnostic codes to patient records for billing purposes.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Inputed information into computerized patient record system.
  • Entered orders into EMR system.
  • Applied charges and updated patient records.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Reviewed medical records to select appropriate coding sequences.

Paralegal

Laub & Laub
Reno, NV
07.2012 - 12.2012
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Prepared legal briefs, motions and pleadings.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Drafted, signed and certified key legal documents for judicial review.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
  • Cooperated with legal teams to create performance documents for curative action planning.
  • Reviewed regulations regarding procedures and requirements for class action suits.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
  • Evaluated domestic relations law, property law and bankruptcy.

Receiving Clerk

Anderson Merchandisers, LLC
Reno, NV
01.2007 - 06.2012
  • Double-checked cargo inventories and documentation for accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Recorded regular progress and issues with products.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Coordinated warehouse organization scheme and product placements.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Conducted research to address shipping errors and packaging mistakes.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Retail Associate

Shopko
Reno, NV
04.1993 - 01.1999
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.

Skills

  • Surface Polishing
  • Public Relations
  • Positive Team Player
  • Maintaining Building Security
  • Damage Prevention
  • Guest Satisfaction
  • Conscientious and Detail-Oriented
  • Productivity and Time Management
  • Biohazard Procedures
  • Emergency Clean-Up
  • Checklists and Recordkeeping
  • Academic Research
  • New Employee Training
  • PPE Safety
  • Exterior Window Cleaning
  • Special Event Preparation
  • HAZMAT Training
  • Adaptable and Flexible
  • Disinfection Practices
  • Laundry
  • Crew Management
  • Bloodborne Pathogen training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Warehouse Associate

Staffmark Temp Service
03.2022 - 04.2022

Janitorial Cleaner

Express Janitorial
03.2021 - Current

Janitorial Contractor

Sanford Federal
01.2021 - 05.2021

Kitchen Utility Worker

Brookdale Assisted Living
02.2019 - 05.2021

Team Leader

United Cerebal Palsy
06.2016 - 03.2019

Front Desk Agent

Extended Stay America
07.2013 - 08.2016

Medical Billing Coder

Oxytech
01.2013 - 08.2013

Paralegal

Laub & Laub
07.2012 - 12.2012

Receiving Clerk

Anderson Merchandisers, LLC
01.2007 - 06.2012

Retail Associate

Shopko
04.1993 - 01.1999

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Amy Landers