Amy Landers
Sulphur Springs,TX
Summary
Accomplished RN Case Manager with a extensive hospice experience. Enhancing patient outcomes through effective chronic disease management and compassionate care. Expert in interdisciplinary collaboration and HIPAA compliance, significantly improving patient satisfaction scores. Skilled in medication management and fostering strong patient and family relationships, demonstrating exceptional clinical judgment and empathy.
Overview
13
13
years of professional experience
Work History
RN Case Manager
Family First Hospice
02.2022 - 02.2025
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Educated patients and caregivers on healthcare protocols and processes.
RN Case Manager
Vitas Hospice
02.2016 - 02.2023
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Led workshops for nursing staff on best practices in case management, elevating overall care quality.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Improved interdisciplinary communication, establishing standardized protocols for sharing patient information.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Monitored patient reactions after administering medications and IV therapies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Rn
Carriage House Manor & The Cottages
09.2014 - 02.2016
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Administered medications and treatments as prescribed by physicians.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
RN Case Manager
Cypress Basin Hospice
09.2011 - 02.2013
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
Education
Associate of Applied Science - Registered Nurse
Grayson
Denison, TX05-1998
Vocational Nurse Program - Lvn
North East Texas Community College
Mt Pleasant,Tx05-1995
Skills
- Chronic disease management
- HIPAA compliance
- Multidisciplinary approach
- Accurate documentation
- Strong clinical judgment
- Wound care
- Interdisciplinary collaboration
- Compassionate and caring
- Case management
- Palliative care
- Medication management
- Utilization review
- Care coordination
- Patient and family advocacy
- Patient care assessment
- CPR/AED
- Blood draw and sample collection
- Delegation and motivation
- Infection control
- Medication and IV administration
- Medical supply management
Timeline
RN Case Manager
Family First Hospice
02.2022 - 02.2025
RN Case Manager
Vitas Hospice
02.2016 - 02.2023
Rn
Carriage House Manor & The Cottages
09.2014 - 02.2016
RN Case Manager
Cypress Basin Hospice
09.2011 - 02.2013
Associate of Applied Science - Registered Nurse
Grayson
Vocational Nurse Program - Lvn
North East Texas Community College
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