AMY LANDRUM
Mesa,AZ
Summary
Adaptable professional with over 20 years in the customer service industry. I am able to articulate & communicate effectively and clearly. I work well individually or as a team. I aim to expand my professional knowledge in any way that I can.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Electrical Department Coordinator
Elevation Solar
Chandler, AZ
01.2023 - Current
- Salesforce/Teams/Microsoft Word/Outlook
- Coordinated/scheduled electrical power shut off's with utility companies and my technicians.
- Coordinated/scheduled all city inspections for each project.
- Scheduled repair services.
- Scheduled repair services.
- Scheduled solar installations.
- Maintained multiple spreadsheets for tracking & revenue.
- Communicated with other departments for smooth work flow.
- Maintained close relationship with sub contractors.
- Review site plans & Three Line Diagrams for scope of work to be completed & materials needed.
- Developed and implemented new S.O.P's & policies to improve efficiency & cost.
- Tracked & monitored department inventory.
- Planned and coordinated department events, meetings, and activities.
- Advised management on strategies for improving productivity within the organization.
- Provided administrative support to department staff.
- Coordinated communication between departments to ensure smooth workflow process.
- Coordinated the delivery of parts to technicians in the field.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Prepared and planned worksites to help jobs run smoothly.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Determined schedules for five techs, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Created work crew schedules and delegated assignments.
Customer Sales Representative
Two Men & A Truck Moving
Mesa, AZ
08.2020 - 01.2023
- Provide exceptional, courteous customer service to our clientele
- Answer multi line phone system
- Communicate with field staff and Operations team to provide the best service possible
- Present our services as superior to competitors
- Maintain communications via email/phone to clients before, during and after their service has been completed
- Collect and apply cash, checks or card payments into the account
- Collect web based leads
- Monitored customer order process and addressed customer issues.
- Create relationships with customers to expand customer base and retain business
- Present products and services to prospective and existing customers to meet client needs.
- Develop key customer relationships to increase sales.
- Engage positively with each customer, providing professional and polite support for sales and service needs.
- Answer customer questions, shared product knowledge and researched pricing and availability.
- Interact with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
SERVICE COORDINATOR
Elevation Solar
Chandler, AZ
03.2020 - 08.2020
- Provide exceptional service for customers and company
- Confirmed status of work order by reviewing notes and following up on pending items.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Prioritized tasks and persevered toward completion by overcoming setbacks, challenges and adversity.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between customer, sales managers and technicians to keep parties fully informed.
- Worked with Sales Force Software
- Resolution Management
- Working with Sales representatives and finance partners for smooth flow of solar process for customer projects
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
Service Coordinator Supervisor
American Solar & Roofing
Phoenix, AZ
09.2019 - 02.2020
- Provide exceptional customer service
- Coordinates solar projects with customers
- Communicate daily needs with staff and customers
- Work with management to solve customer problems
- Work closely with sales associates to monitor each customer account
- File and maintain records.
- Maintained service calendar for field technicians daily
- Resolution management
- Created quotes for service fees/new products
- Copied/filed/scanned all service tickets/documents into the customers account in Sales Force
- Worked with the operations department to ensure all supplies are in stock
- Completed daily dispatch paperwork for the technicians
PARAPROFESSIONAL
Florence Unified School District
Florence, AZ
03.2019 - 09.2019
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Distributed textbooks, workbooks, papers and pencils to students.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
ADMINISTRATIVE ASSISTANT
KBH Trucking Company
Gilbert, AZ
01.2018 - 02.2019
- Provided dispatch to drivers
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Answer calls and direct to appropriate person or take messages
- Provided courteous communications between office staff, drivers and vendors
CORRECTIONAL OFFICER III
Corrections
Florence, AZ
11.2004 - 10.2017
- Provide a safe and secure environment for staff, offenders and the public
- Maintained knowledge of policies and procedures
- Conduct annual classification of offenders
- Monitor conduct of offenders in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Record information, such as offender identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Oversaw disciplinary hearings
- Maintain records of offender identification and charges.
- Settle disputes between offenders
- Provide to supervisors oral and written reports of the quality and quantity of work performed by offenders, disturbances and rule violations, and unusual occurrences
- Take offenders into custody and escort to various locations
- Assign duties to offenders, providing instructions as needed.
- Arrange daily schedules for prisoners
- Respond to emergencies
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations
- Supervise and direct the work of correctional officers
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward offenders, parolees, fellow employees, visitors, and the public
- Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports
- Provided training for new staff
- Read and review offender information to identify issues that require special attention
- Coordinated weekly/monthly meetings with administration - documented notes in each meeting
- Maintained confidential records for each offenders on my caseload
- Served as a committee leader to coordinate staff/administration/inmate meetings
Education
Para-Professional Certificate -
Florence School District
Florence, AZ03.2019
Correctional Officer III Training Academy - Corrections
AZ Department of Corrections
Florence, AZ05.2010
High School Diploma -
Gilbert High School
Gilbert, AZ05.2001
Skills
- Product Knowledge
- Payment Processing
- Effective Customer Upselling
- Friendly, Positive Attitude
- Customer Service
- Reliable & Trustworthy
- Computer Skills
- Organizational Skills
- Relationship Building
- Microsoft Office
- PPE Use
- Supervision & Leadership
- Report Preparation
- Workload Prioritization
- Scheduling Coordination
- Database Management
- Performance Management
- Team Supervision
- Workflow Coordination
- Employee Scheduling
- Logistics Planning
- Safety and Security
- Conflict De-Escalation
- Operations
- Problem-Solving
Accomplishments
- Adaptable professional with 15.5+ years of experience and a proven knowledge of customer communications
- Aiming to leverage my skills to successfully fill the Sales role at your company.
Certification
GILBERT HIGH Gilbert , AZ High School Diploma (May 2001)
References
References available upon request.
Timeline
Electrical Department Coordinator
Elevation Solar
01.2023 - Current
Customer Sales Representative
Two Men & A Truck Moving
08.2020 - 01.2023
SERVICE COORDINATOR
Elevation Solar
03.2020 - 08.2020
Service Coordinator Supervisor
American Solar & Roofing
09.2019 - 02.2020
PARAPROFESSIONAL
Florence Unified School District
03.2019 - 09.2019
ADMINISTRATIVE ASSISTANT
KBH Trucking Company
01.2018 - 02.2019
CORRECTIONAL OFFICER III
Corrections
11.2004 - 10.2017
Para-Professional Certificate -
Florence School District
Correctional Officer III Training Academy - Corrections
AZ Department of Corrections
High School Diploma -
Gilbert High School
GILBERT HIGH Gilbert , AZ High School Diploma (May 2001)
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