AMY LANE
Tracy,CA
Summary
Accomplished General Manager with a proven track record at Berevino Italian Restaurant, enhancing operational efficiency and elevating customer satisfaction. Expert in leadership and operations management, I excel in staff training and client relations, significantly boosting sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
General Manager
Berevino Italian Restaurant
03.2021 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor
The Counter
01.2018 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
General Manager
Johnny Garlics
08.2011 - 01.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Tennyson High School
Hayward, CA05.2023
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Staff Supervision
- Staff Training
- Client Relations
Timeline
General Manager
Berevino Italian Restaurant
03.2021 - 06.2024
Supervisor
The Counter
01.2018 - 03.2020
General Manager
Johnny Garlics
08.2011 - 01.2018
High School Diploma -
Tennyson High School