Years of professional experience
Hi, I’m
Amy Langley
Server, Professional Pickleball Instructor
Windsor,CO
Summary
I am an enthusiastic individual in the service industry with 10 years of success delivering quality dining experiences. Others see me as a strong leader highly skilled at leading and resolving issues related to kitchen slow-downs and customer satisfaction. I am a dynamic and experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. I am fast and proficient and I love people! In 2020, I was professionally certified to teach pickleball. I also run and organize pickleball tournaments.
Overview
10
Work History
Self Employed ServicesWindsor, CO
Tournament Director
06.2021 - Current
Job overview
- Communicated with teams, volunteers, grounds crew and other contacts to book, recruit individuals, plan details and run events.
- Secured tournament site appropriate for event type and crowd size.
- Established and maintained tournament budget, monies for unforeseen expenses.
- Coordinated scorekeeping, equipment and materials.
- Scheduled team timeslots to organize day-of activities.
- Obtained and submitted insurance certificate to host site.
- Prepared and distributed contact list of volunteers and coordinators.
- Contracted with food and beverage vendors to secure concessions.
- Delegated work to staff, setting priorities and goals.
- Scheduled and coordinated events and activities.
- Planned programs of events or schedules of activities.
- Communicated with customers to convey information about events or activities.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
Broomfield Swim and Tennis ClubBroomfield, CO
Professional Pickleball Instructor
08.2020 - Current
Job overview
- Utilized positive enforcement, helping athletes to perform at high levels.
- Demonstrated proper technique, strategy and game play
- Developed drills and programs to meet individuals goals
- Cultivated pleasant atmosphere, which was widely embraced by players and coaching staff.
- Built strong media and community relationships through positive interaction within the community.
- Assessed player abilities: strengths and weakness for a course of improvement.
- Readied team to compete in tournaments and other special events.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Good use of high energy and positive reinforcement for personal and physical growth, which led clients to always come back for more.
The PickrLoveland, CO
Receptionist
09.2022 - 02.2023
Job overview
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
Texas RoadhouseCheyenne, WY
Server Trainer
10.2017 - 05.2022
Job overview
- Managed a POS, calculated charges, issued table checks and collected payments from customers.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Managed opening and closing shifts/duties to facilitate restaurant operations.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Managed tables throughout dining room to execute service at highest level.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly experience and legendary service.
- Worked with management to coordinate special functions and events.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Trained and acclimated new servers to restaurant's culture and operations.
- Directed and assisted in general dining room cleaning and sanitation.
- Maintained thorough knowledge of menu to describe dining options.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
Cheyenne Country ClubCheyenne, WY
Fine Dining Server
05.201 - 10.2020
Job overview
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Red LobsterCheyenne, WY
Server
01.2011 - 12.2015
Job overview
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
It Works! GlobalOrlando, FL
Team Manager
2013 - 2020 (7 education.years_Label)
Job overview
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Partnered with leadership to execute, problem solve, and reach quotas. To train and lead new team member and help them resolve customer issues.
- Delegated work assignments and prioritized tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Created and managed budgets for travel, training and teambuilding activities.
- Recruited and trained new employees to meet job requirements.
Education
Women's Real Estate InvestingTexas City, TX
Real Estate Investing from Real Estate Investing
10.2023
Professional Pickleball AssociationNewport Beach, CA
Certified Professional Pickleball Instructor from Pickleball
12.2022
Mr. Riches School of Cosmetology Missoula, MT
Cosmetology License from Cosmetology Education
06.1994
Stevenesville High SchoolStevensville, MT
High School Diploma
06.1993
Skills
- Menu Memorization
- Buffet Setup and Takedown
- New Employee Mentoring
- Point of Sale (POS) System Operations
- Attention to Detail
- Assignment Delegation
- Group Discussion Facilitation
- Orientation and Onboarding
- Leadership Development
- Certified Cosmetologist
- High-Volume Dining
- Luxury Dining
- Program Development
- Running Classes, Clinics, Lessons and Workshops
- Able to duplicate and Train others what is expected
- Administration of Tournaments and Programs
- Calm Under Pressure
- Customer Service
Accomplishments
- Oversaw capital expansion project to increase facility space and services by adding Pickleball courts to a Country Club facility in North Denver
- Directed the pickleball program and had 2 successful years and counting
- I have directed several pickleball tournaments with over 300 participant
- I am professionally certified to teach and coach pickleball
Timeline
Receptionist
The Pickr
09.2022 - 02.2023
Tournament Director
Self Employed Services
06.2021 - Current
Professional Pickleball Instructor
Broomfield Swim and Tennis Club
08.2020 - Current
Server Trainer
Texas Roadhouse
10.2017 - 05.2022
Server
Red Lobster
01.2011 - 12.2015
Team Manager
It Works! Global
2013 - 2020 (7 education.years_Label)
Women's Real Estate Investing
Real Estate Investing from Real Estate Investing
Professional Pickleball Association
Certified Professional Pickleball Instructor from Pickleball
Mr. Riches School of Cosmetology
Cosmetology License from Cosmetology Education
Stevenesville High School
High School Diploma
Fine Dining Server
Cheyenne Country Club
05.201 - 10.2020