Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
Strengths
91
Mary Margaret LANGLO

Mary Margaret LANGLO

Dunedin,FL

Summary

Property Manager with extensive expertise in operational efficiency and conflict resolution, demonstrated through a successful career in property management and general management roles. Proven ability to optimize processes and enhance customer satisfaction, leveraging strong skills in budget management and time management. Committed to fostering collaborative environments and driving organizational success through innovative strategies and meticulous attention to detail.

Experienced with organizing and managing executive schedules. Utilizes effective communication and organizational skills to support team goals. Track record of enhancing office efficiency and ensuring smooth daily operations.

Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite, project management software, and administrative support functions.

Overview

24
24
years of professional experience

Work History

Property Manager

Coral Resort Condominium Association
03.2022 - 10.2024
  • Fostered strong relationships with board members, guests, and staff
  • Managed financial operations, including budget preparation and expense tracking
  • Conducted thorough property inspections, identifying and addressing maintenance issues proactively to uphold high standards and prevent costly repairs
  • Achieved a 20% reduction in vacancy rates by enhancing online property listings
  • Enhanced guest satisfaction, reducing complaints by 30%
  • Improved occupancy rates by implementing comprehensive marketing strategies and tenant retention programs
  • Enhanced monthly reporting accuracy by implementing data entry automation
  • Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.

Customer Service Representative

Amazon
03.2019 - 03.2022
  • Handled an average of 150 customer inquiries daily, ensuring timely and accurate responses.
  • Assist customers via chat, email, and phone to resolve inquiries, complaints, and product issues.
  • Maintain up-to-date knowledge of Amazon products, services, and policies to provide accurate and relevant information.
  • Embody Amazon's leadership principles, such as customer obsession, delivering results, and seeking continuous improvement.
  • Track and document customer interactions using Amazon's internal systems, ensuring all issues are logged and followed up.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Manager

Lane Glo Lanes North
06.2000 - 03.2019
  • Led operations, optimized staffing, and enhanced customer experience, resulting in substantial revenue growth and improved profitability for Lane Glo Lanes North for over 15 years
  • Implemented creative customer experience initiatives, fostering loyalty and attracting new patrons to significantly boost business performance
  • Cultivated a high-performing team through mentorship and training, elevating service standards and operational efficiency across all departments
  • Envisioned and executed long-term growth strategies, positioning Lane-Glo Lanes North as a premier entertainment destination in the region
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.

Education

GED -

Gwinnett Technical College
Gwinnett, GA
08.1994

Skills

  • Budget Management
  • Scheduling
  • Data Entry
  • Reporting and Documentation
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceWork from home option4-day work week401k matchStock Options / Equity / Profit Sharing

Quote

Often you have to rely on intuition.
Bill Gates

Interests

Furniture makeover

Gardening

DIY Projects

Cooking

Shelling & Walking on the Beach

Timeline

Property Manager

Coral Resort Condominium Association
03.2022 - 10.2024

Customer Service Representative

Amazon
03.2019 - 03.2022

General Manager

Lane Glo Lanes North
06.2000 - 03.2019

GED -

Gwinnett Technical College

Strengths

  • Marketing Proficiency, Skilled in implementing marketing strategies effectively
  • Customer Focus, Proven expertise in enhancing customer experience
  • Problem-Solving Skills, Proactive problem-solving in property management

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