Hi, I’m
Amy Lapierre
Marco Island,FL
Summary
Seasoned and empathetic professional with two decades of expertise in human resources and nine years in store management, enhanced by certifications in phlebotomy, personal caregiving, and peer support. Recognized for cultivating collaborative and supportive environments while infusing positive energy into my clients and workplace dynamics.
Overview
26
years of professional experience
1
Certification
Work History
Florida Island Tours
Tourism Manager
11.2024 - Current
Job overview
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Appalachian Community Care LLC, Mako Medical Labs
Laboratory Technician & Phlebotomist
02.2021 - 11.2024
Job overview
- Executes laboratory testing in line with standard testing procedures, records observations, and interprets findings.
- Recording all data and test results accurately and in the specified format.
- Organize and store all chemical substances according to safety standards.
- Collects, receives, labels and analyzes samples or substances using proper testing equipment.
- Ensures that safety guidelines are adhered to at all times.
- Cleans, sterilizes, maintains and calibrates all laboratory equipment.
- Orders laboratory supplies and maintains inventory pars.
- Works autonomously and under pressure.
- Excellent verbal and written skills and keen attention to detail.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
ELITE INSURANCE AGENCY
Insurance Clerk/Receptionist
11.2018 - 08.2020
Job overview
- Develops positive working relationships with clients.
- Explain the differences in policy specifics so clients can make informed decisions about their purchases.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Responds to clients questions, concerns, and complaints.
- Maintain detailed records of clients, their policies and other details.
- Maintain correspondence with clients to update them on payment of premiums and policy changes.
- Seek out new clients and develop clientele by networking to find new customers and to generate lists of prospective clients.
- Perform administrative tasks such as maintaining records and handling policy renewals.
Mountain Comprehensive Care Center
Personal Care Provider
08.2014 - 08.2019
Job overview
- Provided consistent daily care with compassion, understanding, and love.
- Provided services that allowed client to maintain independence and promote growth.
- Engaged client in activities such as reading, talking, and playing games.
- Assisted client with bathing, showering, grooming, and other personal hygiene tasks.
- Assisted with administration of medications.
- Assisted with prescribed exercises as instructed by heath professionals.
- Recorded and reported any changes in the client's physical condition, behavior or appearance to the case coordinator or physician.
- Documented all services delivered in accordance with MCCC policies and procedures.
MOUNTAIN MANOR OF PAINTSVILLE
Human Resource Director
08.2014 - 07.2017
Job overview
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Identify staff vacancies and recruit, interview and select applicants.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Represent organization at personnel-related hearings and investigations.
LOWES COMPANIES INC
Human Resource Manager
03.2005 - 06.2011
Job overview
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Analyze employment-related data and prepare required reports.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Confer with management to develop or implement personnel policies or procedures.
- Develop or implement recruiting strategies to meet current or anticipated staffing needs.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
- Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
STARBUCKS COFFEE COMPANY
Store Manager/ Human Resource Manager
05.1999 - 03.2005
Job overview
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
- Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
- Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Perform searches for qualified job candidates, using sources such as computer databases,networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Education
Big Sandy Community and Technical CollegePrestonsburg, KY
Associate of Arts
Skills
- Recruitment
- Employee Relations
- Benefits
- Hr Generalist
- Management
- Performance Management
- Compensation
- Human Resource
- Benefits Administration
- Genesis
- Hospital
- HR
- Laboratory Experience
- Infection Control Training
- Recruiting
- Office Management
- Workers' Compensation
- Payroll
- Human Resources
- Human Resources Management
- Employee Orientation
- Phlebotomy
- HRIS
- EMR Systems
- ADP
- Kronos
- Peoplesoft (10 years)
- Experience Administering Injections
- Venipuncture
- Patient Care
- Interviewing
- Hospitality management
- Safety procedures
- Business expertise
- Marketing
- Special needs clients
- Local history
- Travel coordination
- Company branding
- Social media marketing
- Tourism development
Certification
- Certified Phlebotomy Technician
- First Aid Certification
- Certified Recovery Specialist
Timeline
Tourism Manager
Florida Island Tours
11.2024 - Current
Laboratory Technician & Phlebotomist
Appalachian Community Care LLC, Mako Medical Labs
02.2021 - 11.2024
Insurance Clerk/Receptionist
ELITE INSURANCE AGENCY
11.2018 - 08.2020
Personal Care Provider
Mountain Comprehensive Care Center
08.2014 - 08.2019
Human Resource Director
MOUNTAIN MANOR OF PAINTSVILLE
08.2014 - 07.2017
Human Resource Manager
LOWES COMPANIES INC
03.2005 - 06.2011
Store Manager/ Human Resource Manager
STARBUCKS COFFEE COMPANY
05.1999 - 03.2005
Big Sandy Community and Technical College
Associate of Arts