Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Laporte

Winterhaven,FL

Summary

Reliable employee seeking Clerical position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Tax Preparer

H&r Block
Winterhaven, FL
01.2004 - Current
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Oversaw team of 15 tax professionals handling 2250 + clients per year

Multi Team Leader

H&r Block
Winterhaven, FL, United States
10.2021 - 07.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Led team of 15 members while providing exceptional customer service.

Sales Manager

Rent A Center
Lakeland, FL
10.2009 - 01.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Produced contracts, reports, letters, and proposals for clients.
  • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities

Education

Associate of Science - Health Administration

University of Phoenix
Tempe, AZ
09.2009

Skills

  • Deductible Expense Identification
  • Individual Tax Returns
  • Tax Computation
  • Intuit QuickBooks
  • Tax Form Completion
  • Individual Returns Preparation
  • Due Diligence

Languages

Spanish
Native or Bilingual

Timeline

Multi Team Leader

H&r Block
10.2021 - 07.2022

Sales Manager

Rent A Center
10.2009 - 01.2019

Tax Preparer

H&r Block
01.2004 - Current

Associate of Science - Health Administration

University of Phoenix

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Amy Laporte