Amy Lapp
Manistee,MI
Summary
I am an organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. My self-motivated work ethic, keen attention to detail, and strong decision making skills positively enhances independent and team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant to the Principal
Onekama Consolidated Schools
01.2022 - Current
- Directed K-12 Pupil Accounting and state reporting processes.
- Experienced in managing student information systems through PowerSchool.
- Directed organization of school-wide events calendar.
- Managed daily administrative operations to support principal and staff efficiency.
- Coordinated communication between faculty, students, and parents to ensure information flow.
- Trained new administrative staff on office protocols and software systems for consistency.
- Maintained an organized and updated inventory of office supplies, placing timely orders to prevent any disruptions in daily operations.
- Composed, typed and distributed correspondence, reports and notices.
- Conducted research related to educational trends and policies leading informed decision making.
- Assisted with hiring processes by coordinating interviews, onboarding new employees, and maintaining accurate personnel records for all staff under the Principal''s supervision.
- Supported a positive work environment by acting as a liaison between the Principal and faculty, addressing concerns and facilitating resolutions.
- Managed sensitive information with discretion while maintaining confidentiality of student records, personnel files, and administrative issues brought to the attention of the Principal.
- Maintained timesheets and absences for school.
- Contributed to successful event planning for various school functions such as graduation ceremonies, parent-teacher conferences, and staff development days.
- Contributed to a safe campus environment by assisting in the implementation of safety protocols, monitoring visitor access, and reporting concerns promptly to the Principal.
- Fostered strong relationships with parents and community members through timely communication about upcoming events or changes within the school system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Kitchen Substitute
Edustaff
09.2021 - 06.2022
- Checks and test foods to verify quality and temperature.
- Conducts daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Follows standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Maximize quality assurance by completing frequent line checks.
- Maintains kitchen cleanliness and sanitation through correct procedures and schedules cleaning of surfaces and equipment.
Secratary
Fischer LP Gas
10.2021 - 08.2022
- Produce accurate office files, update spreadsheets.
- Organize envelopes, postage and mail correspondence for staff and management.
- Handles daily scheduling tasks and provides administrative support for entire department.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
TABkids Director
The Tabernacle
04.2018 - 02.2022
- Maintain excellent attendance record, consistently arriving to work on time.
- Develops team communications and information for meetings.
- Uses coordination and planning skills to achieve results according to schedule.
- Conduct research, gather information from multiple sources, and present results.
- Works flexible hours; night, weekend, and holiday shifts.
- Performs duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Oversaw administration and management of all areas of ministry.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Administrative Assistant
Armory Youth Project
10.2019 - 02.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Lapp Brothers LLC
01.2014 - 10.2019
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated bookkeeping activities in QuickBooks.
House Cleaner
Self-employeed
05.2003 - 03.2006
- Developed cleaning schedules tailored to client needs, enhancing service satisfaction.
- Implemented efficient organization techniques, improving time management during cleaning tasks.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Education
High School Diploma -
Homeschooled
HomeSkills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Task Prioritization
- Document and File Management
- Professional and Courteous
- Schedule Management
- Problem Solving
- Student Records
- Microsoft Excel
- Data Management Software
- Website Updating
Timeline
Administrative Assistant to the Principal
Onekama Consolidated Schools
01.2022 - Current
Secratary
Fischer LP Gas
10.2021 - 08.2022
Kitchen Substitute
Edustaff
09.2021 - 06.2022
Administrative Assistant
Armory Youth Project
10.2019 - 02.2020
TABkids Director
The Tabernacle
04.2018 - 02.2022
Administrative Assistant
Lapp Brothers LLC
01.2014 - 10.2019
House Cleaner
Self-employeed
05.2003 - 03.2006
High School Diploma -
Homeschooled
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