Amy Lara-Gonzalez
Longmont,CO
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative
Mr. Rooter Plumbing
Erie, Colorado
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Pharmacy Technician
Salud Pharmacy
Longmont, CO
09.2019 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Certified Pharmacy Technician
Flatirons Family Pharmacy
Longmont, CO
10.2021 - 06.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Sales Associate & Department Manager
Walmart
Longmont, CO
09.2018 - 09.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Old Columbine High School
Longmont, COCareer Development Center
Longmont, COSkills
- Call Center Operations
- Understanding Customer Needs
- Computer Proficiency
- Policy and Procedure Adherence
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Good Listening Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Customer Service Representative
Mr. Rooter Plumbing
08.2022 - Current
Certified Pharmacy Technician
Flatirons Family Pharmacy
10.2021 - 06.2022
Certified Pharmacy Technician
Salud Pharmacy
09.2019 - 10.2022
Sales Associate & Department Manager
Walmart
09.2018 - 09.2019
High School Diploma -
Old Columbine High School
Career Development Center
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