Public service professional equipped with extensive experience in client assistance and issue resolution. Known for collaborative approach and consistently achieving high standards in service delivery. Reliable team player who adapts seamlessly to changing demands, demonstrating proficiency in customer interaction and conflict management.
Work History
Gambling Associate
11 Months
Elk River Lions | 09.2025 - Current
Working bingo three times per week to raise money for the Elk River Lions to use as charitable donations for the community.
Coordinated community events to enhance local engagement and support fundraising efforts.
Public Service Specialist
1 Year 8 Months
Sherburne County Health and Human Services | 12.2024 - Current
Assist clients in navigating health and human services programs to ensure effective access to resources.
Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
Provided information on eligibility requirements, services offered, and application processes for various assistance programs.
Processing all documentation coming into HHS via front desk, email or postal mail to correct case files or routing to proper departments.
PCA
7 Months
At the Lake - Adult Care | 07.2024 - 02.2025
Assisted residents with daily living activities, promoting independence and enhancing quality of life.
Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Implemented individualized care plans, adapting approaches based on resident needs and preferences.
Coordinated recreational activities, fostering social engagement among residents.
Chiropractic Assistant
7 Months
Great River Spine and Sport | 05.2024 - 12.2024
Assisted in patient intake processes, ensuring accurate documentation and efficient service delivery.
Coordinated scheduling of appointments, optimizing clinic workflow and patient access to care.
Managed inventory of chiropractic supplies, maintaining organization and availability for daily operations.
Supported chiropractors during procedures, facilitating smooth operations and improving patient experience.
Mentored new staff on clinic protocols, fostering a collaborative work environment and enhancing team performance.
Clinical Assistant
1 Year 6 Months
Community Dental Care | 08.2022 - 02.2024
Assisted in patient intake and examination processes to enhance operational efficiency.
Managed appointment scheduling and follow-up calls to improve patient experience.
Collaborated with dental team to ensure accurate record-keeping and compliance with regulations.
Educated patients on oral hygiene practices, contributing to improved health outcomes.
Prepared dental rooms for procedures and assist Dr in such procedures.