Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Latham

Melrose,NM

Summary

Dynamic leader with a proven track record at Melrose Senior Citizen's Inc., excelling in strategic leadership and financial management. Spearheaded innovative program initiatives, achieving significant operational efficiencies. Skilled in building relationships and team empowerment, I drive results through data analysis and effective conflict resolution, ensuring both customer satisfaction and financial success.

Overview

30
30
years of professional experience

Work History

Program Director/ Manager

Melrose Senior Citizen's Inc.
Melrose, NM
11.2016 - Current
  • Conducted needs assessments and developed program objectives.
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Researched funding opportunities to support program initiatives.
  • Developed strategic plans to ensure successful program operations.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Monitored performance metrics to evaluate effectiveness of programs.
  • Directed staff training on technical aspects of programming activities.
  • Collaborated with external partners to leverage resources for the program's success.
  • Established relationships with key stakeholders to build trust in the organization's mission.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.

General Manager

Safe Ride Services / First Transit
Clovis, NM
10.2000 - 02.2014
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Guided management and supervisory staff to promote smooth operations.
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Directed safety operations and maintained a clean work environment to adhere to OSHA and DOT requirements.
  • Administered employee discipline through verbal and written warnings.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared staff work schedules and assigned team members to specific duties.

Assistant Manager

Robins Nest Residential Care Facility
Melrose, NM
02.1995 - 08.2000
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of consumers daily living, and medication intake.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.

Education

Human Resources Management

Clovis Community College
Clovis, NM
05-2000

Skills

  • Effective leader
  • Customer service experience
  • Strategic leadership
  • Performance standards and analysis
  • Policy and procedure improvements
  • Business management
  • Budgeting and financial management
  • Needs assessment
  • Financial management
  • Policy implementation
  • Staff training
  • Budget coordination
  • Personnel supervision
  • Performance evaluation
  • Program leadership
  • Cost control
  • Data analysis
  • Administration
  • Relationship building
  • Safety protocols
  • Documentation and reporting
  • Staff management
  • Expense control
  • Operations oversight
  • Conflict resolution
  • Budget management

Accomplishments

  • Received Certificate of Excellence for Service Provision to Seniors ( Melrose Senior Citizen's) (10/2024)
  • Received Gold Safety Award For Lowest Collision Rate per 100,000 miles Achievement Award from Safe Ride Services/ First Transit (fY 2011)
  • Received Gold Safety Award fo Zero Lost Time Injuries achievement Award from Safe Ride Services/ First Transit (FY 2011)
  • Received Cold Safety Award Achievement from Safe Ride services/ First Transit (FY 2010)
  • Received Lowest Overall Ratio of TDC Achievement Award from Safe Ride Services (FY 2007)
  • Received Best Employee Moral Achievement Award from Safe Ride Services (FY 2004)

Timeline

Program Director/ Manager

Melrose Senior Citizen's Inc.
11.2016 - Current

General Manager

Safe Ride Services / First Transit
10.2000 - 02.2014

Assistant Manager

Robins Nest Residential Care Facility
02.1995 - 08.2000

Human Resources Management

Clovis Community College

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Amy Latham