Amy Laudermilt
Fort Worth,TX
Summary
Organized and experience Leasing Consultant and Assistant Manager with 10+ years of experience in multi-family properties. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great customer service skills.
Knowledge in yardi, resman, onesite, LRO, excel, word.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Leasing Consultant
Provence Real Estate
03.2022 - 07.2023
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Established team priorities, maintained schedules and monitored performance
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Assistant Manager/Leasing Consultant
Sunridge Management Group
11.2020 - 09.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies and keeping delinquency under 1% monthly
- Experienced in luxury apartments, lease ups and property take over.
- Conducted tours, always highlighted amenities and invited all prospects to apply
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Manager/Leasing Consultant
WRH Realty
08.2014 - 07.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified tenant incomes and other information before accepting lease applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Brewer High School
White Settlement05.1994
Skills
- Financial Management
- Consulting
- Customer Satisfaction
- Sales growth
- Resident Retention
- New Construction
Staff Supervision
- Market Strategy
- Collect Payments
- Product Knowledge
- Property tours and inspections
- Vacant Unit Monitoring
- Customer Relationship Management
Timeline
Assistant Manager/Leasing Consultant
Provence Real Estate
03.2022 - 07.2023
Assistant Manager/Leasing Consultant
Sunridge Management Group
11.2020 - 09.2021
Assistant Manager/Leasing Consultant
WRH Realty
08.2014 - 07.2019
High School Diploma -
Brewer High School
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