Amy Lavelle
Englewood,CO
Summary
Dynamic leader with a proven track record at Starbucks, adept in driving sales growth and enhancing operational efficiency. Excelled in recruitment, mentoring, and culture development, achieving consistent revenue targets. Skilled in documentation and reporting, with a knack for fostering team cohesion and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Littleton, CO
01.2023 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis.
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
- Developed employee schedules based on business needs, while effectively managing labor costs within budget constraints.
- Conducted regular store audits to assess visual merchandising standards, and make necessary adjustments for optimal presentation.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Store Manager
Starbucks
Denver, CO
07.2022 - 01.2023
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service.
- Trained and mentored new employees on company policies, procedures, and customer service standards.
- Managed cash-handling procedures, ensuring accuracy and compliance with company guidelines.
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction.
- Assumed responsibility for opening or closing the store as needed, ensuring that security measures were followed at all times.
- Collaborated with team members to improve performance and implement training updates.
Hotel Front Desk Supervisor
Staybridge Suites Hotel
Stapleton, CO
06.2019 - 06.2021
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
Student Athletic Supervisor
University of Denver
Denver, CO
09.2017 - 06.2021
- Coordinated transportation logistics including arranging shuttle services or coordinating parking facilities for large-scale events attended by thousands of participants
- Ensured compliance with all legal regulations related to health & safety standards at venues by conducting thorough risk assessments prior to each event
- Managed vendor relationships effectively by establishing clear communication channels resulting in improved response times for inquiries or issues raised during an event
- Provided on-site supervision during events ensuring seamless coordination between different stakeholders (caterers, decorators, technicians) leading up-to timely completion of set-up activities
- Created comprehensive post-event reports analyzing key metrics such as attendance numbers, participant feedback, revenue generated etc
- Providing valuable insights for future event planning
- Served as the main point of contact for client inquiries and concerns during pre-event planning stages as well as on-site during events
Education
Bachelor of Science - Mechanical Engineering
University of Denver
Denver, CO06.2021
Skills
- Recruitment and hiring
- Documentation and reporting
- Culture development
- Training and mentoring
- Clerical support
- Human resources
Certification
ServSafe
Timeline
Store Manager
Starbucks
01.2023 - Current
Assistant Store Manager
Starbucks
07.2022 - 01.2023
Hotel Front Desk Supervisor
Staybridge Suites Hotel
06.2019 - 06.2021
Student Athletic Supervisor
University of Denver
09.2017 - 06.2021
Bachelor of Science - Mechanical Engineering
University of Denver