Amy Lawson
BRISTOL
Summary
Results-driven specialist known for enhancing workflow efficiency and building client relationships. Experienced in crisis intervention and administrative support, ready to leverage expertise to make a meaningful impact in family services.
Overview
8
8
years of professional experience
Work History
CSA Specialist
Highlands Community Services
Abingdon, VA
05.2021 - Current
- Maintained accurate records of incoming and outgoing correspondence.
- Assisted with planning office events and meetings for smooth execution.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Collaborated with team members to streamline administrative processes, enhancing overall workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Family Services Specialist
Russell County Department of Social Services
Lebanon, VA
02.2019 - 02.2021
- Conducted comprehensive assessments to identify family needs and develop tailored service plans.
- Collaborated with community resources to enhance access to essential services for families in need.
- Monitored case progress, ensuring compliance with regulations and timely service delivery.
- Provided crisis intervention support, assisting families in navigating challenging situations effectively.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Strengthened relationships among families by facilitating group sessions and providing conflict resolution support.
- Facilitated successful reunifications between children and their birth parents through consistent support and evidence-based interventions.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Intensive In-Home Counselor
Health Connect America
Big Stone Gap, VA
02.2018 - 02.2019
- Implemented individualized treatment plans for clients in home settings.
- Identified client needs and service requirements.
- Facilitated family sessions to improve communication and resolve conflicts effectively.
- Advocated for clients' needs within community resources and support systems.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Maintained detailed documentation of all client interactions, adhering to ethical guidelines and confidentiality protocols.
- Developed strong rapport with families, creating a supportive environment conducive to positive change and growth.
- Empowered families by providing education on mental health issues, available resources, and effective communication strategies.
- Facilitated skill-building sessions with clients to develop coping mechanisms, problem-solving abilities, and enhanced selfawareness.
- Evaluated the effectiveness of interventions through ongoing feedback from clients, adjusting approaches when necessary based on their input for more significant results ultimately.
- Proactively identified potential barriers in the treatment process, implementing solutions for improved outcomes consistently over time.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Prepared reports to summarize clients' mental health status and treatment progress.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZAssociate of Applied Science - Human Services
Virginia Highlands Community Services
Abingdon, VASkills
- Child development
- Autism spectrum support
- Schizophrenia support
- Learning disability support
- Intellectual disability support
- Community resource navigation
- Attention deficit support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Case documentation
- Decision-making
- Self motivation
- Task prioritization
- Records management
- Professional demeanor
- Case management
Timeline
CSA Specialist
Highlands Community Services
05.2021 - Current
Family Services Specialist
Russell County Department of Social Services
02.2019 - 02.2021
Intensive In-Home Counselor
Health Connect America
02.2018 - 02.2019
Bachelor of Science - Psychology
University of Phoenix
Associate of Applied Science - Human Services
Virginia Highlands Community Services