Amy Le

Rosharon,TX

Summary

Highly experienced Translator with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.

Overview

years of professional experience

Work History

Personal Care Taker/Translator and Interpreter

Self Employed Services

Houston, TX. 77041

12.2017 - Current

Assisted foreign language-speaking clients with inquiries.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Interpreted spoken and written languages other than English and vice versa.
Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
Interpreted conversations between foreign language-speaking clients and others.
Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
Translated documents from Vietnamese to English.

Receptionist Coordinator

Glamour Lashed By Hannah

4880 Beechnut St

01.2023 - 12.2023

Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Oversaw appointment scheduling and itinerary coordination for clients.
Excellent communication skills, both verbal and written.
Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
Managed confidential information with discretion while processing sensitive documents such as patient information and records.
Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.

Lead Nail Technician

Joy Nails II

Galveston, TX

10.2015 - 10.2016

Offered advice and recommended products to improve and maintain nails.
Streamlined appointment scheduling, maximizing staff efficiency and reducing client wait times.
Offered personalized services according to needs and preferences.
Supported salon leadership with administrative tasks, contributing to the smooth operation of daily business activities.
Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Evaluated clients'' needs during consultations, recommending suitable treatments based on individual preferences and requirements.
Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Registered customer information on database to enable tracking history and maintain accurate records.
Continuously improved technical skills through professional development courses and staying current on industry trends to provide outstanding service quality.
Recorded weekly supply and inventory needs and made regular orders for replenishment.
Worked effectively in fast-paced environments.

Education

No Degree - Liberal Arts And General Studies

Houston Community College

Houston, TX

Skills

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- Fluent in both Vietnamese and English
- Accurate translation skills
- Effective communication techniques
- Proficient in Microsoft Office
- Skilled at interpreting information
- Ability to provide written translations
- Strong client service skills
- Knowledgeable about protecting confidential information
- Experienced in cross-cultural communication
- Expertise in Microsoft Word
- Strong computer skills
- Ability to multitask effectively
- Dedicated to providing excellent customer service

Languages

Vietnamese

Native or Bilingual

Timeline