Amy Leal

Attentive childcare professional with 5 years of experience caring for up to 8 children

• Positive role model focused on supporting the development and teaching new skills
• Certified in first aid and CPR with dedication to create a nurturing, safe, inclusive, and engaging learning environment for children
• Skills/Work Experience:
• Cleaning requirements
• Meal planning and preparation
• Group leadership
• Early childhood education
• Child development
• Safety awareness
• Infection control policies
• Observing children to proactively identify issues with emotional or physical development and working with parents to address concerns
• Observing play activities to identify positive behaviors and areas in need of improvement; implementing behavior redirecting where appropriate
• Meeting with parents about daily activities, positive developments and issues
• Keeping notes of behavior issues, food served and medications administered to children
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
• Introduced children to educational games and activities to boost learning.
• Provided emotional support and guidance to children during difficult times.
• Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
• Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
• Assisted in potty training and other daily hygiene activities to support child development.
• Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
• Worked with children to develop good cognitive, physical and language skills.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
• Implemented daily routines to establish consistency, helping children transition smoothly between activities.
• Enhanced children''s social skills by organizing group activities and promoting positive interactions.
• Improved language development through engaging storytelling sessions and age-appropriate book readings.
• Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
• Liaised with parents and guardians to discuss child progress.
• Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
• Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
• Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
• Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
• Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
• Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
• Improved children's physical health with daily outdoor play and exercise routines.
• Enhanced children's social skills by organizing group activities and games.
• Improved operational efficiency, introducing digital tools for attendance and activity tracking.
• Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
• Developed personalized learning plans for children, improving educational outcomes with tailored instruction.
• Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
• Boosted children's understanding of cultural diversity with multicultural lessons and activities.
• Conducted regular assessments of child development, tailoring approaches to individual learning needs.
• Maintained clean and organized classroom, ensuring conducive learning environment.
• Encouraged positive behavior and social interaction among children with reward-based system.
• Implemented creative arts and crafts sessions to stimulate children's creativity and motor skills development.
• Strengthened children's early literacy and math skills with engaging, educational activities.
• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Utilized positive reinforcement techniques to encourage good behavior.
• Implemented daily routines and activities to stimulate and engage children.
• Responded to inquiries from parents and guardians.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Encouraged children's emotional and social development.
• Provided support and guidance to children in conflict resolution.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Developed lessons and activities to promote children's physical and emotional development.
• Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Assisted in potty training and toilet hygiene.
• Created and implemented activities to promote language development.
• Logged information regarding naps, feedings, and any medications administered.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.
• Handled daily administrative tasks efficiently to minimize time away from children.

• Greeting public over the telephone
• Answer questions regarding status of various accounts and attend to problems or complaints from customers on the telephone or by written correspondence
• Explain policies, regulations
• Receiving and process applications and payments to Susteen for licenses and upgrades
• Open and close accounts
• Post payment to the proper account
• Process adjustments and refunds
• Research and resolve account and billing problems
• Set up and maintain various files and records
• Complete a variety of forms and prepare account summaries
• File forms and records
• Make photocopies and operate a variety of standard office machines
• Open, date-stamp and process incoming mail
• Prepare correspondence and perform various clerical and administrative duties for the customer service department
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Identified and resolved discrepancies and errors in customer accounts.

• Responding to the inquiries of clients about funding services
• Assisted needs of our clients and referred them to appropriate services available, throughout the office team
• Answered telephone, answered questions and transferred calls to the appropriate individuals, divisions or departments
• Took telephone messages for the officers
• Typed a variety of forms, letters, reports, and memos
• Received and distributed mails
• Organized and maintained office file and records
• Copied and maintained home loan files
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Member of the B.D.C
• (Business development center)
• Responsible for generating new customers
• Received incoming calls in the B.D.C
• Regarding sales events and incentives
• Presented Hyundai product line education to customers in person, as well as, over the phone
• Presented customers with knowledge regarding the “pre-owned” inventory of automobiles available
• Worked with the finance department assisting customers with special credit needs
• Averaged four new units sold per month
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Hospitality and management services
• Inventory control of floor maintenance supply
• Received the honor of “Employee of the month” for outstanding customer service
• Awarded for being directly responsible for the increase of customer satisfaction by 20%

• Performed in the 1999-2000 seasons with David Taylor Dance Theatre, a contemporary/modern dance company
• Including full engagements throughout North America