Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Lechtenberg

Decorah,Iowa

Summary

I possess a comprehensive skill set honed through practical and hands-on experience. I believe myself to be ambitious, detail-oriented employee versed in balancing priorities and meeting deadlines under pressure. Thrives at multi-tasking, high pressure and team atmospheres. Adapts quickly to challenges and changing environments. My commitment to excellence, paired with a keen understanding of the healthcare industry, positions myself as a valuable asset to elevate the organization's work environment and culture.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Aase Haugen Homes
10.2022 - Current

● Assume role of principal caregiver, ensuring well-being and comfort of residents.

● Take residents' vital signs as directed by Charge Nurse, maintaining accurate health records.

● Execute proper cleaning procedures for residents' peri-care to uphold hygiene standards.

● Address and aid in managing any health concerns that may arise among residents.

● Complete end-of-shift charting to document observations and activities for continuity of care.

Patient Appointment Coordinator

Mayo Clinic
04.2018 - 08.2023

● Proficiently navigate multiple systems simultaneously to streamline operational efficiency.

● Handle high call volumes in a fast-paced environment, providing prompt and effective responses.

● Independently schedule and create appointments within Electronic Health Record systems.

● Demonstrate meticulous attention to detail in managing complex scheduling workflows, online requests, and incoming calls.

● Fluent execution of scheduling workflows for Worker's Compensation & Third-Party Liability appointments using Decision Tree methodology.

● Adhere to Mayo Clinic Values for an optimal patient experience and meet work unit's performance expectations.

● Demonstrate strong judgment capabilities and decision-making skills with a focus on accuracy and data.

● Collaborate effectively with other appointment coordinators, physicians, and patients.

● Simultaneously promote a productive workspace through efficient multitasking and organizational skills.

● Connect patients to relevant Responsible Departments, including Central Appointment Office, Billing & Finance,

● Primary Care Connection, Pre-Appointment Review, and other Specialty areas, ensuring comprehensive support.

Certified Nursing Assistant

Wellington Place
10.2017 - 06.2022

● Assume the role of principal caregiver, ensuring the well-being and comfort of residents.

● Take residents' vital signs as directed by the Nurse, maintaining accurate health records.

● Execute proper cleaning procedures for residents' peri-care to uphold hygiene standards.

● Address and aid in managing any health concerns that may arise among residents.

● Complete end-of-shift charting to document observations and activities for continuity of care.

Patient Care Technician

Winneshiek Medical Center
09.2019 - 03.2021
  • Assisted nurses on Med/Surg floor with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations through Electronic Health Record.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.



Medical Records Clerk/Receptionist Assistant

Cresco Medical Clinic
01.2017 - 06.2017

● Played a key role in delivering high-quality patient care, ensuring the successful completion of all clinic activities.

● Verified and recorded accurate patient information, meticulously documenting medical history to align with the purpose of each visit.

● Demonstrated efficiency in scheduling arrangements with patients, optimizing appointment times and contributing to streamlined clinic operations.

● Maintaining patient charts, managing pre-admission processes, and securing consent forms, facilitating a seamless patient experience.

● Assumed responsibility for verifying additional insurance information, significantly improving overall departmental efficiency and accuracy.

● Contributed to the establishment of a patient-centric approach, emphasizing the importance of thorough record-keeping and efficient processes for the successful functioning of the clinic.



Education

Associate of Applied Science - Health Information Technology

Northeast Iowa Community College
Calmar, IA
2017

High School Diploma -

Decorah High School
Decorah, IA
05.2009

Skills

  • Strong experience and background in previous Health Information Technology schooling/Clinic experience/MedSurg floor medical equipment
  • Excellent at multi-tasking; working simultaneously between computer systems
  • Excellent communication skills, written, oral, and phone etiquette
  • Exceptional interpersonal relationship skills
  • Exceptional organizational and attention to detail
  • Able to work independently with minimal direction or supervision as well collaborating with others
  • Proficient with Microsoft Office products including- MS Access, Excel, Word Processing, Sharepoint, Powerpoint, ext

Timeline

Certified Nursing Assistant

Aase Haugen Homes
10.2022 - Current

Patient Care Technician

Winneshiek Medical Center
09.2019 - 03.2021

Patient Appointment Coordinator

Mayo Clinic
04.2018 - 08.2023

Certified Nursing Assistant

Wellington Place
10.2017 - 06.2022

Medical Records Clerk/Receptionist Assistant

Cresco Medical Clinic
01.2017 - 06.2017

Associate of Applied Science - Health Information Technology

Northeast Iowa Community College

High School Diploma -

Decorah High School
Amy Lechtenberg