I possess a comprehensive skill set honed through practical and hands-on experience. I believe myself to be ambitious, detail-oriented employee versed in balancing priorities and meeting deadlines under pressure. Thrives at multi-tasking, high pressure and team atmospheres. Adapts quickly to challenges and changing environments. My commitment to excellence, paired with a keen understanding of the healthcare industry, positions myself as a valuable asset to elevate the organization's work environment and culture.
● Assume role of principal caregiver, ensuring well-being and comfort of residents.
● Take residents' vital signs as directed by Charge Nurse, maintaining accurate health records.
● Execute proper cleaning procedures for residents' peri-care to uphold hygiene standards.
● Address and aid in managing any health concerns that may arise among residents.
● Complete end-of-shift charting to document observations and activities for continuity of care.
● Proficiently navigate multiple systems simultaneously to streamline operational efficiency.
● Handle high call volumes in a fast-paced environment, providing prompt and effective responses.
● Independently schedule and create appointments within Electronic Health Record systems.
● Demonstrate meticulous attention to detail in managing complex scheduling workflows, online requests, and incoming calls.
● Fluent execution of scheduling workflows for Worker's Compensation & Third-Party Liability appointments using Decision Tree methodology.
● Adhere to Mayo Clinic Values for an optimal patient experience and meet work unit's performance expectations.
● Demonstrate strong judgment capabilities and decision-making skills with a focus on accuracy and data.
● Collaborate effectively with other appointment coordinators, physicians, and patients.
● Simultaneously promote a productive workspace through efficient multitasking and organizational skills.
● Connect patients to relevant Responsible Departments, including Central Appointment Office, Billing & Finance,
● Primary Care Connection, Pre-Appointment Review, and other Specialty areas, ensuring comprehensive support.
● Assume the role of principal caregiver, ensuring the well-being and comfort of residents.
● Take residents' vital signs as directed by the Nurse, maintaining accurate health records.
● Execute proper cleaning procedures for residents' peri-care to uphold hygiene standards.
● Address and aid in managing any health concerns that may arise among residents.
● Complete end-of-shift charting to document observations and activities for continuity of care.
● Played a key role in delivering high-quality patient care, ensuring the successful completion of all clinic activities.
● Verified and recorded accurate patient information, meticulously documenting medical history to align with the purpose of each visit.
● Demonstrated efficiency in scheduling arrangements with patients, optimizing appointment times and contributing to streamlined clinic operations.
● Maintaining patient charts, managing pre-admission processes, and securing consent forms, facilitating a seamless patient experience.
● Assumed responsibility for verifying additional insurance information, significantly improving overall departmental efficiency and accuracy.
● Contributed to the establishment of a patient-centric approach, emphasizing the importance of thorough record-keeping and efficient processes for the successful functioning of the clinic.