Hi, I’m
Amy Lee
Milwaukie,OR
Summary
Kind-hearted professional who's valued as accommodating, level-headed team player dedicated to expanding knowledge and responsibilities. Accustomed to multitasking and working quickly to meet challenging demands with a positive attitude. Considered hardworking, organized, and reliable with great interpersonal skills.
Overview
12
years of professional experience
Work History
Sherwin Williams CoSeattle, WA
Sales Representative
12.2017 - Current
Job overview
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by enrolling new clients and promoting product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Developed and maintained databases to store customer information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Built and maintained tracking databases for variety of measuring aspects.
- Worked independently with minimal supervision.
- Set and achieved company defined sales goals.
Sherwin Williams CoPoulsbo, WA
Management
02.2017 - 12.2017
Job overview
- Oversaw activities of 25-person team completing trainings and meetings, disciplining and motivating employees to maximize performance
- Onboarded new employees with training and new hire documentation.
- Assisted with onboarding of new employees by providing training and development resources.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Put together employee files and collected required digital or physical information to meet requirements.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and maintained databases to store customer information.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees to maximize team agility and performance.
- Completed data entry tasks with accuracy and efficiency.
- Accomplished multiple tasks within established timeframes.
Studerus DentistryGig Harbor, WA
Treatment Coordinator and RDA
03.2016 - 02.2017
Job overview
- Maintained master schedule and set up appointments.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Drove workflow improvements by streamlining processes.
- Managed conference scheduling and travel arrangements for key personnel.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Organized company meetings and scheduling for 12-employee team
Gentle DentalUniversity Place, WA
Practice Manager
01.2013 - 03.2016
Job overview
- Trained interns and newly hired team members on office procedures and computer system.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Oversaw accounting, budgeting, and financial reporting.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Sherwin Williams CoClackamas, OR
Sales Associate Team Leader
03.2011 - 01.2013
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Education
Milwaukie Academy of The ArtsMilwaukie, OR
High School Diploma
06.2010
Skills
- Customer Experience
- Relationship Issues Management
- Adaptive Learning
- Interpersonal Communication Skills
- Network Development
- Problem Solving Strength
- Customer Relations
- Performance Improvement
- Time Management
- Reading Comprehension
Timeline
Sales Representative
Sherwin Williams Co
12.2017 - Current
Management
Sherwin Williams Co
02.2017 - 12.2017
Treatment Coordinator and RDA
Studerus Dentistry
03.2016 - 02.2017
Practice Manager
Gentle Dental
01.2013 - 03.2016
Sales Associate Team Leader
Sherwin Williams Co
03.2011 - 01.2013
Milwaukie Academy of The Arts
High School Diploma
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