Amy Lee
Molino,FL
Summary
Well rounded and efficiency-driven office administrator, with over 20 years experience, that is committed to meeting office demands and customer needs. Friendly and respectful with positive attitude that creates a warm and inviting office atmosphere. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, offers customer assistance and provides team support.
Overview
26
26
years of professional experience
Work History
Office Administrator
Escarosa Cleaning & Restoration
Pensacola, FL
05.2018 - Current
- Coordinates and manages the daily administrative operations of the office.
- Interacts professionally with customers and inside personnel, answering questions, scheduling appointments and responding to phone and email inquiries.
- Composes correspondence such as letters, emails, memos, reports and other documents.
- Processes and creates financial documents, contracts, estimates, work orders and invoices on a timely basis according to established procedures.
- Uses specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Manages and schedules training classes and travel arrangements for employees including hotel reservations and class registrations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Documents specific insurance claims by completing and recording forms, reports and logs.
- Facilitates communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in an insurance claim.
- Develops training materials for staff members on best practices.
- Analyzes existing processes, identifies areas of inefficiency, and proposes solutions for improvement.
Preschool Center Director
Myrtle Grove United Methodist Church
Pensacola, FL
08.2007 - 05.2018
- Developed, set up and transitioned the previously existing childcare program into an accredited, DCF certified, non-profit Preschool Program.
- Accountable for the daily operations, administration, record keeping, budget, licensing and ordering of the Preschool program and Children's Department Ministry.
- Responsible for the hiring, training and scheduling of employees and volunteers and adhered to state, local and church policies and regulations in regards to childcare.
- Ensured and maintained a clean and safe environment and understood the importance of and implemented the proper health, safety and security procedures and guidelines.
- Wrote newsletters and email to communicate monthly activity schedules to parents.
- Handled admission and placement of new students.
- Established effective communication channels with parents, faculty, and students.
Dental Office Coordinator
Airport Dental and Drs. Daniel & Talbert
Pensacola, FL
04.2001 - 06.2006
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using the dental software Dentrix.
- Recommended improvements and modifications to established procedures, increasing company-wide productivity and efficiency.
Telebanking Specialist
LandrumHR/Amsouth Bank
Pensacola, FL
04.1998 - 07.1998
- Provided efficient and professional sales and services to consumers contacting the company by phone.
- Used company product and service knowledge, regulatory and state laws to analyze customer needs and resolve problems.
- Accurately prepared and completed all on-line and paper contact follow up.
- Extensive computer work, email, phone and fax communications.
Education
Bachelor of Science - Psychology
The University of West Florida
Pensacola, FL12-1997
Skills
- Certified Florida Notary Public
- Project Management
- Payroll Administration
- Administrative Support
- Business Administration
- Proficient in Xactimate, Outlook, Word, Excel, and Publisher software
Timeline
Office Administrator
Escarosa Cleaning & Restoration
05.2018 - Current
Preschool Center Director
Myrtle Grove United Methodist Church
08.2007 - 05.2018
Dental Office Coordinator
Airport Dental and Drs. Daniel & Talbert
04.2001 - 06.2006
Telebanking Specialist
LandrumHR/Amsouth Bank
04.1998 - 07.1998
Bachelor of Science - Psychology
The University of West Florida