AMY LEE
Summary
Reliable and driven to handle any task. Highly organize, proactive and punctual with a team oriented mentality. Expertise in customer service, management and adaptability.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Vascular And Interventional Experts
09.2023 - Current
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Greeted and assisted patients with check-in procedures.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
Advanced Esthetician /Medical Office Assistant
Minnesota Aesthetic Center/ Minnesota Vein Center
03.2023 - 06.2023
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Created repeat business by developing long-term relationships with regular customers.
- Educated patients on treatment options.
- Work with CO2 Lasers.
- Recommended and performed all advance services.
Advanced Esthetician
Cole's Salon and Spa
10.2022 - 03.2023
- Analyzed skin condition and made appropriate product recommendations
- Flexibly worked evenings and weekends to maintain proper spa coverage
- Used products and skincare knowledge to promote, sell services and retail products
- Educated patients on treatment options.
- Adhere to safety and sanitation procedures
- Deliver amazing, safe experience while providing excellent service.
- Recognized and supported team goals by creating and maintaining positive relationships with team members
- Work with Image and Eminence skin care lines
Supervisor
Whole Foods Market
09.2018 - 05.2022
- Cash management
- Responded to customer questions regarding products, prices, and availability
- Provided ongoing training to address staff needs
- Established and enforced clear goals to keep employees working collaboratively
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Advance Esthetics
Savant Aesthetics Institute
Eden Prairie, MN09.2022
Basic Esthetics
Aveda Institute
Minneapolis, MN04.2022
High School Diploma -
North High School
Oshkosh, WI06.2016
Skills
- Customer Relations
- Decision Making
- Clinical and Administrative Support
- Teamwork and Collaboration
- Sales Expertise
- Medical Records Management
Additional Information
Licensed Advance Practice Esthetician
References
- Hayley Brandt (previous co-worker) Perforce Software Renewals Specialist 612-720-6096/ HayleyBrandt97@gmail.com
- Gayle Zaier (former teacher) 612-245-4300/ GayleZaier@yahoo.com
Languages
Hmong
Native or Bilingual
Timeline
Patient Service Representative
Vascular And Interventional Experts
09.2023 - Current
Advanced Esthetician /Medical Office Assistant
Minnesota Aesthetic Center/ Minnesota Vein Center
03.2023 - 06.2023
Advanced Esthetician
Cole's Salon and Spa
10.2022 - 03.2023
Supervisor
Whole Foods Market
09.2018 - 05.2022
Advance Esthetics
Savant Aesthetics Institute
Basic Esthetics
Aveda Institute
High School Diploma -
North High School
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