Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Lelm

Turtle Lake,ND

Summary

Passionate Special Education Paraprofessional (Aide)offering well-developed skills in devising student strategies and monitoring classroom activities. Pursuing a position in a busy public school where a qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought. Motivated paraprofessional offers lesson reinforcement, student supervision and report creation expertise paired with outstanding communication and multitasking abilities. Responsible and versatile professional with several years of experience delivering specialized educational assistance to students and teachers. Recognized for attentiveness to physical, emotional, intellectual and social needs of each student.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Paraprofessional Special Education K-12

Velva Public School
Velva, ND
08.2019 - Current
  • Maintained accurate records of student grades and academic progress reports.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Monitored student attendance records and reported any discrepancies to appropriate personnel.
  • Attended professional development workshops related to job responsibilities.
  • Assisted in the implementation of educational programs for special needs children.
  • Monitored student progress and provided feedback to teachers and parents.
  • Supervised small groups of students during instruction time.
  • Maintained accurate records of student attendance, grades, and progress reports.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Assisted teachers with planning and preparing lessons for students.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Administered assessments to determine student's academic performance levels.
  • Provided guidance to students in the classroom setting.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Developed creative learning activities that engage all types of learners.
  • Helped implement behavior management strategies for individual students.
  • Provided technical assistance to teachers when using new software or technology tools.
  • Communicated and collaborated well with educators from various grade levels.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Supplied one-on-one attention to each student during group activities.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Assisted children at stations during small-group learning periods.
  • Applied positive reinforcement to redirect negative behaviors.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Supported students throughout academic instruction and assignments.
  • Assisted with the organization and implementation of classroom projects and events.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Managed classroom technology and assisted students in using educational software.
  • Contributed to a safe and inclusive learning environment for all students.
  • Prepared classroom materials and educational resources for daily lessons.
  • Assisted students with special needs in completing tasks and understanding material.
  • Graded assignments and tests and documented results into filing systems.
  • Provided clerical support to teachers, such as photocopying and organizing materials.
  • Recorded and maintained accurate student records and progress reports.
  • Provided one-on-one support to students requiring additional assistance with assignments.
  • Handled clerical duties, managed classrooms, and coordinated documents for teachers.
  • Supported English Language Learners in acquiring language skills and understanding content.
  • Monitored student progress and provided feedback to lead teacher.
  • Conducted reading and math interventions under the supervision of a certified teacher.
  • Supported classroom teacher with daily instruction and management of student activities.
  • Supervised students during non-instructional times, including lunch and recess.
  • Developed detailed inventory of equipment and school supplies.
  • Distributed tests and collected homework assignments after completion.
  • Assisted in preparing lesson materials and bulletin board displays.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Distributed pencils, paper, textbooks and workbooks to students.

Kindergarten Paraprofessional

Turtle Lake Mercer Public School
Turtle Lake, ND
08.2018 - 05.2019
  • Managed class of 18 students when teacher stepped out of room
  • Supervised students and maintained safety within the room and on field trips
  • Assisted teachers with instruction and provided clerical support for diverse needs
  • Took attendance, graded assignments, and maintained routine student records. (If Needed)
  • Worked one on one with one child each day, helping with assignments or just making sure she made it from place to place
  • Worked with other children as well, monitoring while doing classwork or at recess

Recess Aide, Speech Aide

Turtle Lake Mercer Public School
Turtle Lake, ND
08.2015 - 05.2019

Watched The students as they played on the playground, making sure no fights ensued or the children were playing safe.

Making Sure if children were unsafe that we worked together to correct the behavior.

2018-2019 Speech Aide - Making sure the children were on time to there appointments, made sure the students received their homework assignments from the speech teacher. If there were issues with the computers or headsets I was there to help find a solution.

Special Education Paraprofessional

Turtle Lake Mercer Public School
Turtle Lake, ND
08.2015 - 05.2018
  • Affirmatively communicated and promoted positive attitudes with every student
  • Employed social skills techniques to encourage student learning and build community within classroom
  • Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition. Used Zoo Phonics as a way to teach ABC's as well as sounds
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
  • Worked one on one with cerebral Palsy child, doing ABC, worked on math numbers, coins, making sure he was getting from class to class as needed

Helped with Speech all 4 years I was in the classroom

Stay at Home Mother

Myself
Turtle Lake, ND
03.2006 - 08.2015
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.

Customer Service Representative

Piedmont Hawthorne/Landmark Aviation
Lawrenceville, GA
07.1996 - 03.2006
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Collected deposits or payments and arranged for billing.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.

Front Desk Receptionist

Falcon Village Animal Hospital
Lawrenceville, GA
06.1999 - 06.2001
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Responded to customer inquiries via phone, email, and in person.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Completed basic bookkeeping and document filing.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Provided administrative support including photocopying, faxing, and filing.
  • Maintained a clean and organized reception area to uphold company image.
  • Managed company calendar and scheduled events.
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Secretary

Sodexho Marriott - Eastside Medical Center,
Snellville, GA
06.1997 - 05.1999
  • Handled confidential documents with discretion.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Provided administrative support to the Office Manager and other staff members.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Organized and maintained filing systems for important documents.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Managed multiple calendars and contacts using computer software.
  • Maintained organized filing system of paper and electronic documents.
  • Created and updated spreadsheets to track and report data.
  • Assisted with accounts receivable and accounts payable functions.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Data Entry Clerk

J & J Safety Services
Tucker, GA
06.1995 - 05.1997
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained confidentiality of sensitive information.
  • Operated various office equipment such as scanners, printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Created spreadsheets to track data entries.
  • Scanned documents into appropriate databases for storage purposes.
  • Provided support to management staff in regards to data entry processes.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Compiled reports based on gathered information.
  • Organized files according to established procedures for easy retrieval later on.
  • Updated existing records with new or revised information as needed.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Followed up on pending tasks until completion.
  • Identified discrepancies between source documents and entered data.
  • Checked source documents against entered data to ensure accuracy.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Maintained confidentiality of sensitive information entered into the system.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Maintained database by entering new and updated customer and account information.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Reviewed and updated account information in company computer system.
  • Identified, corrected, and reported data entry errors.
  • Compiled data from source documents prior to data entry.
  • Adjusted settings for format, page layout and line spacing.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Organized and filed data in appropriate locations for easy access to essential information.

Front Desk Receptionist

Bruce Real Estate Attorney
Snellville, GA
08.1994 - 06.1995
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Greeted customers warmly and made them feel welcome.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Processed and distributed internal and external communications.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Handled incoming and outgoing mail and packages.
  • Completed basic bookkeeping and document filing.
  • Provided administrative support including photocopying, faxing, and filing.
  • Maintained a clean and organized reception area to uphold company image.
  • Managed company calendar and scheduled events.

Education

Some College (No Degree) - Early Childhood Education

Mayville State University
Mayville, ND
08-2026

Certificate - Special Education

SPED Tech Certification
Certification Central
07-2026

High School Diploma -

South Gwinnett High School
Snellville,GA
06-1995

Skills

  • Special needs
  • Teacher assistance
  • Behavioral plan management
  • Classwork oversight
  • Activities oversight
  • Heavy lifting
  • Proficient with Microsoft, excel
  • Competent in Smartboard technology
  • Excellent classroom management
  • Motivating students
  • Social skills development
  • Behavioral plan follow
  • Follow-up
  • Conflict resolution
  • Safety understanding
  • Activity oversight
  • Proofreading/editing
  • CPR/First-aid certified
  • CPR certification
  • Data entry
  • Lesson Planning
  • Team collaboration (worked well with others)
  • Team building
  • Behavioral improvements
  • Professional demeanor
  • Mental health assessments (helped with)
  • Data-driven instruction
  • Decision-making
  • Problem-solving
  • Suicide prevention
  • Scheduling
  • Special needs students
  • Lesson planning
  • Classroom management
  • Special education services
  • Individualized education plans
  • Behavior management
  • Record keeping
  • Effective communication
  • Calm and patient demeanor
  • Speech therapy support
  • Certified in early childhood education
  • Social skills training
  • Helping students with special needs
  • Elementary education
  • Data collection
  • Student supervision
  • Autism spectrum
  • Friendly and outgoing
  • Computer skills

Certification

  • First aid and CPR certified
  • Paraprofessional Certification each year
  • CPI . Trained
  • UAP Diabetic Certification
  • UAP Medication Certification

Timeline

Paraprofessional Special Education K-12

Velva Public School
08.2019 - Current

Kindergarten Paraprofessional

Turtle Lake Mercer Public School
08.2018 - 05.2019

Recess Aide, Speech Aide

Turtle Lake Mercer Public School
08.2015 - 05.2019

Special Education Paraprofessional

Turtle Lake Mercer Public School
08.2015 - 05.2018

Stay at Home Mother

Myself
03.2006 - 08.2015

Front Desk Receptionist

Falcon Village Animal Hospital
06.1999 - 06.2001

Secretary

Sodexho Marriott - Eastside Medical Center,
06.1997 - 05.1999

Customer Service Representative

Piedmont Hawthorne/Landmark Aviation
07.1996 - 03.2006

Data Entry Clerk

J & J Safety Services
06.1995 - 05.1997

Front Desk Receptionist

Bruce Real Estate Attorney
08.1994 - 06.1995

Some College (No Degree) - Early Childhood Education

Mayville State University

Certificate - Special Education

SPED Tech Certification

High School Diploma -

South Gwinnett High School
Amy Lelm
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