Amy Lemier
Luck,WI
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Recruitment Assistant
Express Employment
05.2025 - Current
- Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
- Enhanced candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Improved customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and record candidates
- Provided clerical support to recruitment specialists
Front of House Manager/Assistant General Manager
45th Parallel Distillery
08.2023 - 05.2025
- Managed a staff of over 20 employees.
- Coordinated the scheduling needs for all FOH and Events needs, while taking into account all time off requests, reservations and events.
- Interviewed, hired and trained new staff
- Effectively processed newly hired onboarding, collect all proper documentation, tax information, set up new accounts through Square systems.
- Set up meetings to keep the team up to date on new menus, systems and procedures
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Provided clerical support to company departments by copying, emailing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Hairstylist
His & Hers Salon
02.2019 - 04.2024
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered phone calls and emails to schedule client appointments
- Input all appointment notes to ensure customer satisfaction.
Server
Vannelli's by The Lake
10.2012 - 10.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Level 3 Stylist
Pure Bliss Spa & Tan
03.2014 - 02.2019
- Worked my way from a Level 1 stylist to a Level 3 within a year
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered phone calls and emails to schedule client appointments
- Input all appointment notes to ensure customer satisfaction.
Education
Cosmetology - undefined
Regency Beauty Institute
Blaine, Mn2012
Skills
- Customer relations
- Workflow planning
- Staff management
- Employee scheduling
- Data entry
- Computer proficiency
- Microsoft outlook
- Administrative support
Timeline
Recruitment Assistant
Express Employment
05.2025 - Current
Front of House Manager/Assistant General Manager
45th Parallel Distillery
08.2023 - 05.2025
Hairstylist
His & Hers Salon
02.2019 - 04.2024
Level 3 Stylist
Pure Bliss Spa & Tan
03.2014 - 02.2019
Server
Vannelli's by The Lake
10.2012 - 10.2019
Cosmetology - undefined
Regency Beauty Institute
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