Amy Leopardi
Akron,OH
Summary
Dynamic customer service professional with a proven track record at Value City, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through effective communication and critical thinking. Recognized for leading teams to improve service quality and streamline operations, fostering a collaborative and customer-centric environment.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
LaFrance Cleaners
10.2025 - Current
- Assisted customers with inquiries, ensuring accurate information delivery and satisfaction.
- Processed orders and payments efficiently, enhancing transaction accuracy.
- Maintained cleanliness and organization in service areas to promote a welcoming environment.
- Utilized point-of-sale system to manage transactions and track inventory effectively.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
Customer Service Cashier
GetGo Gas Station
02.2018 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas for operational efficiency.
- Handled cash management with accuracy in balancing registers at shift end.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Take-Out Server & Dining Room Server
Bob Evans Restaurant
02.2017 - 06.2017
- Coordinated take-out orders to ensure timely and accurate service.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Managed payment processing and handled cash transactions efficiently.
- Communicated order details with kitchen staff to maintain quality standards.
Infant Room Teacher's Assistant
Children's Discovery Place
12.2016 - 02.2017
- Supported lead teachers in implementing daily activities and routines tailored to individual needs.
- Fostered a safe and nurturing environment through effective classroom management techniques.
- Collaborated with parents to discuss child progress and address any developmental concerns.
Daycare Assistant
YMCA of Toledo
03.2015 - 12.2016
- Facilitated daily activities to promote social, emotional, and cognitive development in children.
- Supervised children's interactions to ensure safety and compliance with established guidelines.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Collaborated with staff to create a nurturing environment that fosters positive behavior and learning.
Customer Service Manager
Value City
09.2001 - 12.2008
- Led customer service team, enhancing service quality and team performance through targeted training programs.
- Developed and implemented operational strategies to streamline processes and improve response times.
- Monitored key performance indicators, identifying trends and opportunities for service enhancement.
- Fostered a customer-centric culture by promoting effective communication and conflict resolution techniques.
- Mentored staff on best practices in customer interaction, resulting in improved satisfaction scores.
- Analyzed customer feedback to drive continuous improvement initiatives across service channels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
No Degree - American Sign Language
Kent State University
Kent, OHHigh School Diploma -
Coventry High School
Akron, OH06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
LaFrance Cleaners
10.2025 - Current
Customer Service Cashier
GetGo Gas Station
02.2018 - 12.2019
Take-Out Server & Dining Room Server
Bob Evans Restaurant
02.2017 - 06.2017
Infant Room Teacher's Assistant
Children's Discovery Place
12.2016 - 02.2017
Daycare Assistant
YMCA of Toledo
03.2015 - 12.2016
Customer Service Manager
Value City
09.2001 - 12.2008
No Degree - American Sign Language
Kent State University
High School Diploma -
Coventry High School