Amy Lesley
Summary
Hospitality industry professional. Experienced in managing sales operations and coordinating team efforts to consistently meet targets. Utilizes strong organizational skills and meticulous attention to detail for smooth processes. Demonstrates a proven track record of enhancing customer satisfaction through effective communication and support. Knowledgeable, organized, and dependable candidate excelling at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
Work History
Guest Admissions Associate
Longwood Gardens
04.2024 - Current
- Assist guests with reservation modifications, resolving any issues promptly and professionally.
- Handle payment transactions accurately, maintaining proper cash handling procedures at all times.
- Manage guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhance guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Greet guests upon arrival by providing warm welcome.
Assistant Director of Sales
Mendenhall Hotel And Conference Center
09.1999 - 09.2004
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Prepared sales presentations for clients
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Sales Manager
Mendehall Hotel And Conference Center
06.1996 - 09.1999
- Routinely met with prospective clients to promote the facility, discuss, explain and ultimately sell wedding, banquet, and conference packages.
- Detailed and coordinated weddings, banquets and conferences.
- Produced contracts, reports, letters, and proposals for clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Travel Agent
Charlie B Travels
06.1994 - 06.1996
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
University of Delaware
Newark, DE05.1994
Skills
- Customer Complaint Resolution
- Customer communication
- Sales expertise
- Customer service
- Guest accommodations
- Detail-oriented
- Photography
Timeline
Guest Admissions Associate
Longwood Gardens
04.2024 - Current
Assistant Director of Sales
Mendenhall Hotel And Conference Center
09.1999 - 09.2004
Sales Manager
Mendehall Hotel And Conference Center
06.1996 - 09.1999
Travel Agent
Charlie B Travels
06.1994 - 06.1996
Bachelor of Science - Hotel, Restaurant And Institutional Management
University of Delaware
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