AMY LEWIS
Lee Vining,CA
Summary
Over 30 Years of customer service and cash handling experience for several globally recognized organizations. 16 Years of retail management experience. Thrives in a complex and fast paced work environment. Enjoys and seeks out learning.
Overview
20
20
years of professional experience
Work History
Recreation Fee Technician (Seasonal)
National Parks Service
05.2018 - Current
- Collected and accounted for fees on a daily basis at the Tioga Pass entrance station.
- Served as front-line uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities.
- Handled complex situations and/or difficult individuals in a professional and calm manner.
- Built and maintained positive relationships with fellow employees, which contributed to a successful operation.
Associate
Eastern Sierra Interpretive Association
05.2017 - 11.2017
- Worked as part of a team at the Mono Basin Scenic Area Visitor Center.
- Responsible for opening and closing bookstore location. Verified opening and closing funds. Ensured store environment was clean, organized, and welcoming.
- Proactively engaged customers to offer help in identifying products that met their needs. (e.g. local maps and guide books).
- Operated equipment (SQUARE) to collect and track various forms of payment.
- Regularly dealt with high volume of customer contacts while maintaining a professional demeanor.
Mate
Trader Joe's
11.2011 - 03.2015
- Excelled at creating a great customer experience.
- Worked side by side with a team of 75 employees completing daily tasks such as: running registers, bagging groceries, keeping shelves stocked and clean, receiving orders.
- Regularly consolidated daily store funds, completed multiple cash deposits throughout the business day totaling up to $20,000. Maintained a balanced safe of cash funds and register drawer funds of $2,600.
- Gracefully navigated difficult customer situations and modeled effective behavior. Proactively recognized when customers were dissatisfied and sought solutions that would result in a positive experience.
District Manager
Starbucks
10.2004 - 10.2011
- Managed the overall operations of 13 retail locations with an annual revenue of $16 million dollars.
- Responsible for staffing, coaching, developing and managing the performance of store managers.
- Regularly analyzed management information tools and financial reports to identify and address trends and issues in district performance.
- Responsible for understanding local customer needs, ensuring district-wide customer satisfaction and product quality.
- Lead a team of store managers to deliver legendary customer and partner experiences.
Education
Bachelor of Arts - Exercise Science
Southern California College (Vanguard University)
Costa Mesa, CA06-1996
Skills
- Cash handling
- Excellent customer service
- Strong verbal communication
- Enjoys problem solving
- Highly dependable
- Excels under pressure
- Team Player
Timeline
Recreation Fee Technician (Seasonal)
National Parks Service
05.2018 - Current
Associate
Eastern Sierra Interpretive Association
05.2017 - 11.2017
Mate
Trader Joe's
11.2011 - 03.2015
District Manager
Starbucks
10.2004 - 10.2011
Bachelor of Arts - Exercise Science
Southern California College (Vanguard University)
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