Amy Lewis
Oracle,USA
Summary
Versatile Asset Protection Detective adept at conducting thorough investigations and formulating loss prevention strategies. Leveraging strong leadership and conflict resolution skills to train teams and maintain high operational standards. Dedicated to enhancing customer satisfaction while upholding safety and security measures.
Overview
5
5
years of professional experience
Work History
Asset Protection Associate
Macys Department Store
Tucson, AZ
01.2025 - Current
- Recognized individuals engaging in theft to prevent loss. and detained offenders following company guidelines.
- Monitored store premises to deter theft and ensure safety protocols were upheld.
- Conducted comprehensive investigations into loss prevention incidents, accurately documenting findings to support effective resolution.
- Conducted investigations and gathered evidence.
- Compiled detailed reports on incidents and safety concerns for management review, facilitating informed decision-making.
- Collaborated in weekly meetings with management teams to address and strategize on loss prevention initiatives.
- Formulated plans to cut shrinkage and enhance sales outcomes.
- Educated new staff on effective loss prevention strategies and emergency protocols. on loss prevention techniques and emergency procedures.
- Responded to all activated alarms in the store to maintain safety and security. to all alarms activated within the store.
Task Associate
Ulta Cosmetics
Tucson, Arizona
11.2025 - 03.2026
- Stocked shelves with new merchandise and ensured proper inventory levels.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Monitored product expiration dates and managed returns effectively.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Created a tidy work environment to promote productivity and organization., neat and organized for optimal productivity and worker safety.
- Sorted and handled items during packing and unpacking processes to prevent damage., checking breakables before stocking on shelves.
- Participated in team efforts to improve operations and achieve goals. with staff members involved in production and transport.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Assistant Manager
Aeropostale
Tucson, Arizona
04.2022 - 12.2024
- Supervised daily operations, scheduling shifts and assigning duties to enhance team efficiency.
- Implemented customer service initiatives to improve shopper experience and satisfaction.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints to ensure prompt resolution and maintain customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Managed inventory levels and ensured timely restocking of merchandise on sales floor.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented customer service initiatives that enhanced shopper experience and increased customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Sketchers
Marana, Arizona
04.2021 - 03.2023
- Guided and supported staff on daily tasks, projects, and objectives to enhance team performance.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and ensured timely restocking of merchandise on sales floor.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored sales trends and provided feedback to upper management for strategic planning.
- Collaborated with marketing team on promotions and events to drive store traffic.
- Monitored sales trends and communicated insights to upper management for informed strategic planning.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer service inquiries and complaints promptly to maintain customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Canyon Del Oro
Oro Valley, AZSkills
- Theft deterrence
- Decision-making
- Conflict resolution
- Customer service
- Customer relations
- Team leadership
- Effective communication
- Time management
- Multitasking and organization
Timeline
Task Associate
Ulta Cosmetics
11.2025 - 03.2026
Asset Protection Associate
Macys Department Store
01.2025 - Current
Assistant Manager
Aeropostale
04.2022 - 12.2024
Assistant Manager
Sketchers
04.2021 - 03.2023
High School Diploma -
Canyon Del Oro