Amy Lievense
Conroe
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR
Teleperformance
10.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction through effective communication and problem-solving skills.
- Managed high-volume calls, providing accurate information on services and maintaining a positive customer experience.
- Trained new team members on customer service protocols and best practices, enhancing overall team performance.
- Implemented process improvements to streamline operations, reducing response times for customer issues.
- Collaborated with cross-functional teams to address complex customer concerns, fostering teamwork and enhancing service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Owner
Southern Star English Mastiffs
01.2019 - Current
- Implemented effective dog training techniques to enhance obedience and behavior in various breeds.
- Formulated innovative sales strategies that increased customer engagement and boosted revenue.
- Cultivated strong customer relations by providing exceptional service and addressing client concerns promptly.
- Adopted best breeding practices to ensure the health and quality of animals in accordance with industry standards.
- Designed comprehensive financial planning solutions to guide clients in achieving their long-term financial goals.
- Oversaw business management operations to optimize efficiency and drive organizational growth.
Licensed Life Agent
Globe Life AIL Division
11.2024 - 11.2025
- Experienced Life Insurance Agent with a of success in providing personalized insurance plans to clients.
- Proven track record of meeting sales goals and exceeding customer expectations.
- Skilled in assessing client needs and developing tailored insurance solutions to ensure financial security.
Sales Agent
Valor Global
05.2024 - 08.2024
- Handle inbound calls from potential and existing customers, addressing inquiries and resolving issues promptly.
- Maintain detailed records of customer interactions and transactions using CRM software.
- Provide comprehensive product information and offer tailored solutions to enhance customer satisfaction.
- Achieve and exceed sales via scripts as well as improvisation of base products including upsells and cross-sales.
- Resolve customer complaints efficiently, ensuring a positive experience and retaining customer.
Cashier/Customer Service
PetSmart
06.2021 - 02.2024
- My main responsibilities are to meet and greet the customers as they enter the store, check customers out, make online orders, do returns and process them, check inventory to see what products we have in stock, do lookups on customers' accounts and sell product protection plans.
- I am currently top in the company on all the metric, which include surveys, credit cards, emails, sales and phone numbers.
Customer Service Manager
Burlington Stores
03.2019 - 02.2024
- Daily activities are cash office, office duties, make sure everyone is on task, merchandise, train associates, interview and hire new associates.
- Besides that I am very result driven and responsible for customer service scores, loyalties, credit cards and sales.
- I also do other Manager duties like time edits on the associates, ordering any needed currency, and many other duties.
Cashier/Customer Service
Northern Tools
05.2018 - 06.2021
- As cashiers of Northern tools we do many things.
- Not only are we cashier but we are also in charge of customer service, online orders, informing customers of order that have arrived at the store, taking will calls from other Northern tool stores, merchandising the clothing, plus many other responsibilities.
- We are also in charge of counting and balancing our registers.
Area Supervisor
Kohls
10.2012 - 10.2017
- Customer service supervisor in charge of opening and closing the store.
- My main responsibility was to drive results, and create the best shopping experience possible for the customers.
- I was also responsible for training all cashier, and keeping registers up and running.
Education
High school or equivalent - undefined
Calallen High school
Calallen, TX05.2025
Skills
- Cashiering
- Customer Service
- Communication Skills
- Hospitality
- Sales
- Debits & credits
- Customer support
- Cash Handling
- POS
- Leadership Training
- Microsoft Access
- Team Work
- Computer
- Phone etiquette
- Problem-solving
- Basic math
- Area Supervisor
- Merchandising
- Management
- Typing
- Supervisor
- Reliability
- Retail sales
- Animal handling
- Leadership
- Supervising experience
- Flexibility
- Animal Care
- Money handling
- Trained cashier
- Leadership experience
- Opening and closing registers
- Opening and closing store
- Teamwork
- Adaptability
Certification
Driver's License
Personal Information
- Title: Customer service manager
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
CSR
Teleperformance
10.2025 - Current
Licensed Life Agent
Globe Life AIL Division
11.2024 - 11.2025
Sales Agent
Valor Global
05.2024 - 08.2024
Cashier/Customer Service
PetSmart
06.2021 - 02.2024
Customer Service Manager
Burlington Stores
03.2019 - 02.2024
Business Owner
Southern Star English Mastiffs
01.2019 - Current
Cashier/Customer Service
Northern Tools
05.2018 - 06.2021
Area Supervisor
Kohls
10.2012 - 10.2017
High school or equivalent - undefined
Calallen High school