Anna Liford
east flat rock,NC
Summary
Motivated professional looking to apply skills and knowledge in growth-oriented position. Able to learn new procedures quickly to maximize contributions. Demonstrated success in meeting customer needs, exceeding expectations and maximizing sales. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized . Knowledgeable about shipping, receiving and tracking procedures . Top-notch abilities in locating merchandise, preparing shipments of all sizes and completing inventory counts. Organized, diligent and resourceful team player.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Express
Ashville, North Carolina
06.2019 - Current
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
- Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
Cashier Food Prep
Mcdonalds
Hendersonville, NC
08.2018 - Current
- Complete orders each shift with a focus on quality and efficiency
- Oversaw and completed kitchen tasks and preparation for opening and closing shifts
- Rotated stock items and ingredients to maintain efficiency and freshness
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
Cashier Food Prep
Dairy Queen
Arden, NC
06.2018 - 08.2018
- Emphasized fast, friendly customer service
- Rotated stock items and ingredients to maintain efficiency and freshness
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
- Complied with health and sanitation practices and procedures
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Swept floors and maintained sweep logs
- Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols
Hostess
Binion's Roadhouse
Hendersonville, NC
09.2017 - 06.2018
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
- Manually placed reservations answered by phone and email into [Software]
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Answered phones politely and promptly while accurately recording and confirming reservations
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats
- Maintained table settings by removing courses, replacing utensils and refilling beverages courteously and promptly
- Maximized table turns and rotated seating for optimal guest satisfaction
- Checked menus to verify current selection availability and cleanliness
- Established floor plans to streamline seating and wait staff traffic and maximize floor space
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware
Grocery cleark
Ingles Markets Inc
Hendersonville, NC
01.2017 - 09.2017
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice
- Protected customers and employees by promptly wiping up skills and safely disposing of biological materials
- Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs
- Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers
Cashier Sales Associate
Walmart
Hendersonville, NC
09.2016 - 01.2017
- Protected customers and employees by promptly wiping up skills and safely disposing of biological materials
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting
- Observed customer behaviors and checked shopping carts to prevent theft and overlooked items
- Adhered to top-quality client servicing standards to promote overall satisfaction
- Maintained flexibility to work a varied schedule that included nights and weekends
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Maintained financial controls by keeping drawers accurate, obtaining change from team leaders , checking for counterfeits and keeping large bills out of sight
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues
- Answered customers' questions and addressed problems and complaints in person and via phone
- Worked as a team member to provide the highest level of service to customers
Cashier Food Prep
McDonalds
Hendersonville, NC
09.2015 - 09.2016
- Swept floors and maintained sweep logs
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Answered phones politely and promptly while accurately recording and confirming reservations
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee
- Calculated charges, issued table checks and collected payments from customers
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
Education
High School Diploma -
North Henderson High School
Hendersonville, NC2019
Skills
- Credit and cash transactions
- Product recommendations
- Cash drawer balancing
- ID verification
- Liquor regulations and compliance
- Restocking inventory
- Cash register operation
- Personnel training and development
- Flexible schedule
- Cheerful and energetic
- Approachable
- Organized
- Reliable and dependable
- Cash handling accuracy
- Positive outlook
- Detail-oriented
- Dedicated team player
- Flexible
- Shift checklists
- Strong communication skills
- Excellent multi-tasker
- Shipping and receiving
- Loading and unloading
- Order execution
- Order picking skills
- Pallet jack proficiency
- Correct labeling
- Physical stamina
- Quality assurance
- Package labeling
- Safety-conscious
- Warehouse and manufacturing operations
Timeline
Fulfillment Associate
Express
06.2019 - Current
Cashier Food Prep
Mcdonalds
08.2018 - Current
Cashier Food Prep
Dairy Queen
06.2018 - 08.2018
Hostess
Binion's Roadhouse
09.2017 - 06.2018
Grocery cleark
Ingles Markets Inc
01.2017 - 09.2017
Cashier Sales Associate
Walmart
09.2016 - 01.2017
Cashier Food Prep
McDonalds
09.2015 - 09.2016
High School Diploma -
North Henderson High School
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