Amy Lines
Pine City,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Innovative Basement Authority
Rush City, MN
09.2022 - Current
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed effective scheduling processes to achieve production objective.
- Meet monthly revenue goals.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided reminder calls to clients prior to scheduled visits.
- Production scheduling for Ten Crews.
- Ensuring projects are scheduled in a timely maner to not cause over time for crews and making sure we are giving them enough time to achieve their goals.
- Confirming permits, engineering, locates and dumpsters have been received in a timely maner before construction.
Community Manager
Gaughan Association Management
Forest Lake, Minnesota
09.2021 - 09.2022
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Responded to Common Area Maintenance (CAM) inquiries.
- Discussed concerns and issues with committee members and developed strategic resolutions.
Member Service Representative
Holy Cross Energy
Glenwood Springs, Colorado
07.2017 - 05.2021
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Performed a variety or duties including cash handling, balancing, stop/start of service, high bill resolution, billing adjustments, data review for accurate billing, scheduling monthly tasks and duties.
- Gained broad depth of knowledge to assist members with questions about all areas of the organization.
Education
High School Diploma -
Pine City High School
Pine City, MN05.2003
Skills
- Tenant and Owner Liaison
- Documentation and Reporting
- Data Entry
- Schedule Management
- Calendar Management
- Property Service Contract Administration
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Code Compliance
- Customer Account Management
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Patient and Empathetic
Timeline
Scheduling Coordinator
Innovative Basement Authority
09.2022 - Current
Community Manager
Gaughan Association Management
09.2021 - 09.2022
Member Service Representative
Holy Cross Energy
07.2017 - 05.2021
High School Diploma -
Pine City High School
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