Amy Link
New Castle,Pennsylvania
Summary
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HHA
Aveanna Heathcare
Wexford, PA
06.2022 - Current
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Responded quickly to emergency situations using appropriate safety protocols.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Participated in team meetings with other healthcare professionals regarding patient care plans.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Maintained accurate records of patient care plans and progress notes.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Senior Reviewer - Government Contractor
CACI International
Reston, VA
07.2019 - 03.2024
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Documented all review processes including notes, observations, analyses, recommendations.
- Reviewed and evaluated potential contractors for suitability for government contracting opportunities.
Quality Assurance Analyst
GDIT
Falls Church, VA
10.2018 - 06.2019
- Maintained communication with customers throughout the review process ensuring they were updated regularly about progress being made.
- Documented all review processes including notes, observations, analyses, recommendations.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Worked closely with management team to provide updates on progress of reviews being conducted.
Reviewer - Government Contractor
Perspecta
Slippery Rock, PA
06.2018 - 10.2018
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Documented all review processes including notes, observations, analyses, recommendations.
- Maintained communication with customers throughout the review process ensuring they were updated regularly about progress being made.
Reviewer - Government Contractor
KeyPoint Government Solutions
Slippery Rock, PA
01.2014 - 06.2018
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Maintained communication with customers throughout the review process ensuring they were updated regularly about progress being made.
- Documented all review processes including notes, observations, analyses, recommendations.
Reviewer - Government Contractor
USIS
Grove City, PA
09.2007 - 12.2013
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Maintained communication with customers throughout the review process ensuring they were updated regularly about progress being made.
- Documented all review processes including notes, observations, analyses, recommendations.
Education
Associate of Science - Business Administration: Accounting
Erie Business Center
New Castle, PA05-2007
Nursing
Butler County Community College
Butler, PASkills
- Compassionate Caregiving
- Communication abilities
- Documentation proficiency
- Vital signs monitoring
- Range of motion exercises
- Ambulation Assistance
- Care Plan Management
- Client safety and first aid
- ADL support
- First aid and safety
- Toileting assistance
- Feeding Assistance
- Patient Care
Certification
- CPR certified (Adult/Pediatric) with AED
Timeline
HHA
Aveanna Heathcare
06.2022 - Current
Senior Reviewer - Government Contractor
CACI International
07.2019 - 03.2024
Quality Assurance Analyst
GDIT
10.2018 - 06.2019
Reviewer - Government Contractor
Perspecta
06.2018 - 10.2018
Reviewer - Government Contractor
KeyPoint Government Solutions
01.2014 - 06.2018
Reviewer - Government Contractor
USIS
09.2007 - 12.2013
Associate of Science - Business Administration: Accounting
Erie Business Center
Nursing
Butler County Community College
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