Amy Wilham
Russell Springs,KY
Summary
Accomplished administrative professional with over 20 years of experience efficiently managing billing, inventory, and administrative functions. Skilled in several software applications, including Microsoft Excel, Word, and Outlook. Proven track record of supporting business operations, enhancing workflow efficiency, and maintaining precise records. Demonstrates the ability to streamline processes under extreme pressure or tight deadlines. Developed exceptional time management and organizational skills throughout extensive experience. Outgoing individual who effectively communicates and builds positive relationships with colleagues and stakeholders.
Overview
33
33
years of professional experience
Work History
Warehouse Associate
Amazon
09.2020 - Current
- Pick, pack, and stow customer orders/shipments
- Problem-solving for inbound operations warehouse
- Assembled cartons, crates, and containers pack and prepare for shipping
- Learning Ambassador for new associates to teach them their job duties on day one
Retail Merchandiser
TNG Merchandising
01.2018 - 11.2020
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Communicated and coordinated planogram execution with store management
Office Clerk
CF Industries
01.2006 - 02.2012
- Supported office clerical functions using word processing and company software; also in constant communication with our Corporate Office to keep their records current
- Checked in and out drivers, weighing them and sending them to the proper loading area; then ensuring they were given correct paperwork with all the load information needed to deliver the product
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems
- Tracked inventory, conducted cycle counts and audits to resolve issues and maintain accurate records
- Developed and coordinated training to help individuals learn company policies and procedures
Live Haul Clerk
Cagle’s Keystone
01.2003 - 01.2005
- Organized and maintained payroll information by calculating and collecting information
- Performed data import, scanning or manual keying processes to verify invoice accuracy
- Created schedule using MS Excel to coordinate trucks, contractors, and forklift drivers arriving at processing plant
- Implemented process for keeping track of inventory of parts in the shop
- Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of the HR Department
Billing Clerk/CSR
Roadway Express
01.1992 - 12.1999
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Enter information from driver’s BOL’s to create a waybill for freight to move to the destination and invoice the customers
- Developed training materials, manuals, and procedures to aid in training new employees
- Liaison between dock and office managers, customers, and billing department, to trouble shoot and correct any problems
- Processed invoice payments and recorded information in the account database
Education
High School Diploma -
Lakota High School
Cincinnati, OH01.1987
Certificate of Completion - Information Processing
D. Russell Lee JVS
Hamilton, OH01.1987
Skills
- QuickBooks
- Customer Service
- Human Resources
- Teamwork
- Typing
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Critical Thinking
Timeline
Warehouse Associate
Amazon
09.2020 - Current
Retail Merchandiser
TNG Merchandising
01.2018 - 11.2020
Office Clerk
CF Industries
01.2006 - 02.2012
Live Haul Clerk
Cagle’s Keystone
01.2003 - 01.2005
Billing Clerk/CSR
Roadway Express
01.1992 - 12.1999
High School Diploma -
Lakota High School
Certificate of Completion - Information Processing
D. Russell Lee JVS