Microsoft Suite, Banner, Student Manager
Amy Littleton
Higher Education Professional
Norris,SC
Summary
Seasoned professional with extensive experience with many areas of higher education, operations management, and leadership. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work History
Operations Manager
Tri-County Technical College
05.2019 - Current
- Corporate and Community Education -Lead, plan, organize, and administer day-to-day data processes and CCE policies related to records, enrollment, financial data, completion, and ensures data integrity and compliance to federal and state requirements
- Provide strategic leadership in enhancing current processes, focusing on institutional and department goals, and in implementing systems improvements with emphasis on understanding inter-dependencies and constraints when looking at the big picture of data for the division
- Coordinate and communicate with the Director of Grants and Grant Accountant related to program compliance operating as the lead project manager for CCE grant audits pertaining to the non-accounting aspects
- Maintain running tallies of grant funds and ensures all reporting is correct and submitted to Director of Grants
- Directs the process of collection, entry, and analysis of student data, ensuring accuracy and integrity of student information as it pertains to enrollment and completion
- Prepare data for submission to internal department and external agencies through the generation of reports from database
- Ensures policies and procedures are developed, maintained, and updated regarding the delivery of courses and programs
- Assemble, prepare, analyze and provide reports on enrollment, statistical reviews, and cost analysis
- Provides business data analysis to be used in strategically developing programs, marketing efforts, process improvements, and implement success measures
- Facilitate and coordinate software upgrades, patches, modifications, and identify effects on student data processes and services to students through research and thorough testing in TEST environment before authorizing PROD installations
- Troubleshoot problems and find resolutions on software interfaces, recommend, coordinate, and implement approved changes to enhance electronic resources
- Supervise Customer Resource Center staff as well as Recruiter/Student Success Coach
- Ensures employees are properly trained and up-to-date on college policies and procedures and that daily functions are properly performed and all CRC duties are covered.
Instructor/Training Coordinator
Tri-County Technical College
02.2018 - 05.2019
- Provided administrative support and assistance ranging from routine to highly confidential; managed course delivery through coordinating with instructors -Met with companies that may be or may become employers of our students to encourage them to interview our students (Truck Driving, Heavy Equipment students) -Provided instruction to students and prospective students on a variety of topics, including pre-employment training and technical training -Handled customer feedback and requests-ensuring certifications were maintained according to various Federal and State requirements; responsible for ensuring compliance with any/all program audits performed by regulatory bodies
- Assimilated the content of the grant and established internal monitoring and tracking systems including preparing regular status reports on grant implementation in conjunction with grant accountant reports -Researched and reviewed information concerning upcoming federal grants and their applicability to CCE efforts.
Assistant Registrar
Southern Wesleyan University
07.2012 - 08.2017
- Advising) - Transfer evaluations; posted of accepted credit, AP scores evaluations and posting of accepted credit; built and maintained degree requirements into the Jenzabar database from catalog year to catalog year for all academic programs: Traditional, and Adult and Graduate Studies; attached built-in requirements to new traditional students - Received and processed major/minor/concentration changes, updated students’ records, and notified proper personnel; coded and registered Gateway/Dual-Enrolled students; coded and attached degree requirements for new traditional students; calculated collegiate GPA’s, (traditional); determined graduation honors (traditional students); received and processed transient student requests; worked with advisors: trained for online advising system and graduation reports; built and maintained advising requirement codes - Audited Traditional students to determine if all degree requirements had been met; processed alterations (waivers and substitutions) for all programs; met with students to discuss transfer credit, degree requirements, GPA’s, etc; worked closely with Admissions counselors regarding new and accepted students; maintained Transfer Course Guide for all programs; verified published catalog matches computerized catalog curriculum; maintained relationships with advisors, Deans, and department heads; served as back-up to Registrar for Traditional student issues; worked with IT department regarding database and online advising system; - Served on Compliance committee and assisted with the clearance of student athletes; assisted with enrollment day, orientation (as needed), and graduation; assisted with special programs as baccalaureate and honors convocation; ran reports for different departments from Infomaker; worked with Compliance Director to certify eligibility for student athletes
Degree Audit Coordinator
Southern Wesleyan University
03.2003 - 06.2012
- Fully implemented the Advising module and the online advising system into daily use by Academic advisors at Southern Wesleyan University
- This was a completely new system that had never been used before 2003
- Built in the requirements for each major/minor/concentration from the initial implementation
- Built and maintained major/minor/concentration requirements into the Jenzabar database system
- Attached requirements to Traditional (day) students and performed degree audits once a student has applied for graduation
- Also, performed the occasional audit when a student changed majors, reenters SWU, etc
- Evaluated in-coming Traditional students' transcripts and post any transfer credit earned, including any type of collegiate transcript: institution, Military, Advanced Placement, etc
- General Advising for Traditional students
- Created and maintain online forms for students' submission regarding major/minor/concentration change requests, as well as Transient requests
- Determined Latin and University graduation honors for Traditional undergraduate students
- Coded all incoming Traditional students for registration, and performed a nightly recalculation of each student’s record
- Ran various reports for different departments per requests.
Admissions Specialist
Southern Wesleyan University
01.2000 - 03.2003
- Evaluated incoming AGS students' files from the lower region of SC and posted any transfer credit earned
- Determined which program student would qualify for and sent acceptance letters to the student
- Processed AGS class starts for the campuses in the lower region of SC, and built in schedules for the incoming AGS students from the lower region of SC.
Records Specialist
Southern Wesleyan University
11.1998 - 01.2000
- Posted grades for AGS students and sent paper grade reports to them
- Built in schedules for new AGS students; sent packets to AGS instructors containing class rolls and information on the students in the course.
Education
Leadership TCTC (Fall 2021 -
Tri-County Technical College
10.2021 - 01.2022
SC Certified Operations Mgr (via LERN - Operations Management
LERN
03.2021 - 06.2021
Certificate - Certified Sales Professional
Growth Development Associates/NCCET
10.2019 - 10.2019
Master of Science - Management and Leadership
Southern Wesleyan University
09.2016 - 12.2017
Bachelor of Arts - English
Clemson University
08.1989 - 05.1992
Bachelor of Arts - Music
Southern Wesleyan University
08.1992 - 05.1996
Bachelor of Arts - English
Southern Wesleyan University
08.2003 - 05.2005
Skills
Work flow planning
Budgeting and forecasting
Data analysis
Superb time management skills
Project planning and development
Operations management
Report generation
Strategic partnerships
Staff Management
Software
Timeline
Leadership TCTC (Fall 2021 -
Tri-County Technical College
10.2021 - 01.2022
SC Certified Operations Mgr (via LERN - Operations Management
LERN
03.2021 - 06.2021
Certificate - Certified Sales Professional
Growth Development Associates/NCCET
10.2019 - 10.2019
Operations Manager
Tri-County Technical College
05.2019 - Current
Instructor/Training Coordinator
Tri-County Technical College
02.2018 - 05.2019
Master of Science - Management and Leadership
Southern Wesleyan University
09.2016 - 12.2017
Assistant Registrar
Southern Wesleyan University
07.2012 - 08.2017
Bachelor of Arts - English
Southern Wesleyan University
08.2003 - 05.2005
Degree Audit Coordinator
Southern Wesleyan University
03.2003 - 06.2012
Admissions Specialist
Southern Wesleyan University
01.2000 - 03.2003
Records Specialist
Southern Wesleyan University
11.1998 - 01.2000
Bachelor of Arts - Music
Southern Wesleyan University
08.1992 - 05.1996
Bachelor of Arts - English
Clemson University
08.1989 - 05.1992