Amy Littleton
Sumrall,MS
Summary
Skilled team player with strong background in office environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Samantha Alberson State Farm Agency
Columbia, MS
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Developed community reputation through acommitment to customer satisfaction and strong client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained new personnel regarding company operations, policies, and services.
- Answered customer telephone calls promptly to avoid on-hold wait times
Substitute Teacher
Lamar County Schools
Hattiesburg, MS
05.2019 - Current
- Managed and implemented classroom activities, aligning with student learning goals
- Maintained safe and healthy learning environment
- Encouraged students to persevere with challenging tasks, preparing them for advanced learning opportunities
- Tutored struggling students to help each understand core ideas and improve their performance
- Distributed homework assignments and tests and collected upon completion
- Engaged students with immersive activities to expand on lecture topics.
Substitute Teacher
Putnam City Schools
Oklahoma
03.2017 - 03.2019
- Assigned classwork and homework, making corrections and revisions as needed
- Maintained safe and healthy learning environment
- Managed and implemented classroom activities, aligning with student learning goals
- Supervised classroom aides, assistants, and volunteers
- Encouraged students to persevere with challenging tasks, preparing them for advanced learning opportunities
- Administered standardized and informal tests to evaluate student progress
- Organized materials and classroom spaces to boost teaching efficiency and success
- Engaged students with immersive activities to expand on lecture topics
- Built relationships with students and parents to improve learning
- Supervised students in classrooms, cafeterias, halls, schoolyards, and on field trips
- Taught students how to explore ideas and expand their horizons through lively classroom discussions.
Personal Assistant
Shana Burke Photography
Haughton, LA
01.2015 - 03.2017
- Managed incoming telephone calls and emails
- Carried out personal errands, including shopping, payment of bills, and follow-up on home maintenance work
- Provided organizational solutions for computer files, financial and household records, and home offices
- Planned and supervised personal travel arrangements including air travel, hotel accommodations, and preparation of meeting agendas and materials
- Scheduled all business, personal, and weekend events
- Oversaw office services to maintain smooth operations, including preparing budgets, handling HR issues and coordinating housekeeping
- Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs
- Screened incoming calls and visitors to avoid unnecessary work interruptions
- Met deadlines and managed priorities in changing environment with minimal oversight
- Handled telephone, email, and postal mail inquires, personally handling basic questions and compiling lists for management review
- Opened, sorted and distributed incoming mail and electronic correspondence.
Education
High School Diploma -
Medina Senior High School
Skills
- Reporting and documenting Financial research
- Data entry QuickBooks
- Multitasking Organization
- Customer relations
- Customer Account Management
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Call Documentation
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Service and Assistance
- Document and Records Management
Certification
MS License in Property and Casualty License # 10808217
Timeline
Customer Service Representative
Samantha Alberson State Farm Agency
09.2021 - Current
Substitute Teacher
Lamar County Schools
05.2019 - Current
Substitute Teacher
Putnam City Schools
03.2017 - 03.2019
Personal Assistant
Shana Burke Photography
01.2015 - 03.2017
High School Diploma -
Medina Senior High School
MS License in Property and Casualty License # 10808217
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