Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Lloyd

Summary

Dental professional with solid foundation in dental assisting, and front desk, skilled in supporting dental procedures and patient care. Proven ability to manage patient schedules and maintain accurate records. Demonstrates skills in customer service and administrative support. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.


Overview

32
32
years of professional experience

Work History

Receptionist

Dr. David Scardella, Center for Progressive Dentistry
11.2018 - Current
  • Greet incoming patients professionally and provide friendly, knowledgeable assistance.
  • Confirm appointments, communicate with patients, make appointments and update client records.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Provide excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Help patients complete necessary medical forms and documentation.
  • Promote a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Obtain payments from patients and scanned identification and insurance cards.

Dental Assistant

Dr. Paul Miraglia
11.2019 - Current
  • Clean and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintain a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitize trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Increased patient retention by developing strong relationships and providing personalized care.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.

Dental Assistant

Duxbury Children's Dentistry
07.2010 - 10.2018
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Administrative Assistant

Talbots
12.1993 - 04.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Registered Dental Assistant - Dental Assisting

Southeastern Regional Vocational Technical School
South Easton, MA
05-2010

Skills

  • Proficient in Dentrix software
  • Patient relations
  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Payment processing
  • Professionalism and etiquette
  • Team collaboration
  • Appointment scheduling
  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Infection control proficiency

Timeline

Dental Assistant

Dr. Paul Miraglia
11.2019 - Current

Receptionist

Dr. David Scardella, Center for Progressive Dentistry
11.2018 - Current

Dental Assistant

Duxbury Children's Dentistry
07.2010 - 10.2018

Administrative Assistant

Talbots
12.1993 - 04.2009

Registered Dental Assistant - Dental Assisting

Southeastern Regional Vocational Technical School

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