Amy Lloyd
Grand Rapids,MI
Summary
Dynamic Program Director at YWCA West Central Michigan with a proven track record in community engagement and program leadership. Expert in budgeting and financial management, fostering partnerships, and enhancing team performance through effective staff development. Successfully implemented outreach initiatives, significantly increasing service awareness and participation. Committed to regulatory compliance and continuous improvement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Program Director
Ywca West Central Michigan
02.2023 - 09.2025
- Developed and implemented community outreach programs to increase engagement and awareness of services.
- Managed program budgets, ensuring financial accountability and sustainability for various initiatives.
- Collaborated with local organizations to enhance service delivery and expand resource networks.
- Led team meetings to assess program effectiveness and strategize improvements based on participant feedback.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Analyzed program data to identify trends, inform decision-making, and optimize operational efficiency.
- Established partnerships with stakeholders to support program goals and amplify community impact.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
- Implemented feedback mechanisms to gather insights from participants, guiding continuous program improvement.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed and implemented program strategies to enhance community engagement and client participation.
- Collaborated with local organizations to coordinate resources and streamline service delivery across multiple initiatives.
Case Manager
Cherry Health
04.2022 - 02.2023
- Coordinated care plans for diverse populations to ensure comprehensive service delivery.
- Conducted assessments to identify client needs and develop tailored intervention strategies.
- Facilitated communication between clients and healthcare providers to optimize treatment outcomes.
- Monitored client progress, adjusting services as necessary to enhance effectiveness of care plans.
- Coordinated care plans and services for diverse patient populations.
- Assessed client needs using comprehensive evaluation tools and methodologies.
- Collaborated with healthcare teams to ensure seamless service delivery and communication.
- Developed individualized treatment plans in alignment with best practices and clinical guidelines.
- Monitored client progress, adjusting interventions based on outcomes and feedback.
- Facilitated access to resources, enhancing patient engagement in their own care processes.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Completed psychosocial evaluations and needs assessments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Participated in clinical supervision to maintain professional development.
Services Specialist
Michigan Department of Health and Human Services
2002 - 02.2022
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Streamlined service processes, improving efficiency and reducing response times for client requests.
- Developed training materials to onboard new team members and ensure consistent service delivery.
- Collaborated with cross-functional teams to address client needs and drive service enhancements.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Education
Bachelor of Social Work - Social Work/Sociology
Western Michigan University
Kalamazoo, MISkills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Task delegation
- Partnership development
- Regulatory compliance
- Budgeting and financial management
- Personnel supervision
- Compliance management
- Budget coordination
- Budget administration
- Policy and procedure improvements
- Procedure writing
- Coaching and mentoring
- Training and development
- Community engagement
- Documentation and reporting
- Staff training
- Problem-solving
- Multitasking Abilities
Accomplishments
- Supervised team of 3 staff members.
Certification
Certified NSPIRE Inspector
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Director
Ywca West Central Michigan
02.2023 - 09.2025
Case Manager
Cherry Health
04.2022 - 02.2023
Services Specialist
Michigan Department of Health and Human Services
2002 - 02.2022
Bachelor of Social Work - Social Work/Sociology
Western Michigan University