Amy Lobenthal
Cincinnati,Ohio
Summary
Compassionate professional in therapeutic services, known for high productivity and efficiency in task completion. Skilled in developing personalized treatment plans, crisis intervention techniques, and patient-centered counseling strategies. Excel in communication, empathy, and adaptability, ensuring optimal client support and progress.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapeutic Program Worker
Southwest Ohio Developmental Center
Batavia, Ohio
07.2023 - 05.2024
- Collaborated with interdisciplinary team members to ensure client progress toward treatment goals.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Responded to emergencies, and provided crisis support.
- Ensured that all documentation was completed accurately and timely according to agency standards.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Maintained professional boundaries with clients while providing support and encouragement during the treatment process.
Call Center Representative
Brightview Health
Cincinnati, Ohio
06.2022 - 07.2023
- Resolved customer complaints promptly to ensure customer satisfaction.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
Therapeutic Program Worker
Southwest Ohio Developmental Center
Batavia, Ohio
08.2021 - 05.2022
- Collaborated with a multidisciplinary team to determine effective treatment plans.
- Maintained progress notes and documentation for patient health records.
- Collaborated with interdisciplinary team members to ensure client progress toward treatment goals.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Responded to emergencies, and provided crisis support.
- Ensured that all documentation was completed accurately and timely according to agency standards.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Collaborated with other healthcare professionals to provide comprehensive care for clients.
- Maintained professional boundaries with clients while providing support and encouragement during the treatment process.
- Created an atmosphere conducive to positive change through reinforcement of appropriate behaviors.
- Documented staff information, service plans, treatment reports, and progress notes.
Pharmacy Technician Trainee
Walgreens
Cincinnati, Ohio
12.2020 - 05.2021
- Ordered, labeled, and counted stock of medications and entered inventory data into the computer.
- Maintained accurate inventory levels of all drugs stored in the pharmacy.
- Maintained patient profiles and medication records.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Checked medications for content, accuracy, and completeness of drug packaging and labeling.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Assisted customers by answering questions, locating items, or referring to the pharmacist for medication information.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Kept work areas clean, organized, and safe at all times.
- Assisted pharmacists in filling prescriptions, counting pills, and labeling bottles.
House Cleaner
Self-employeed
Cedar City, Utah
07.2014 - 09.2020
- Cleaned bathrooms including toilets, showers and bathtubs, sinks, and countertops.
- Washed windows inside and outside as needed.
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons, and holiday promotions.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to tidy and eliminate daily germs.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sorted and counted linens and organized in storage areas.
- Organized closets according to customer specifications.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Education
Licensed Practical Nursing - Nursing
Hondros College of Nursing
Cincinnati, Ohio03-2025
Certified Phlebotomy Technician - Phlebotomy
Southwest Technical College
Cedar City, UT06-2017
Certified Clinical Medical Assisting - Medical Assistant
Southwest Technical College
Cedar City06-2016
Some College (No Degree) - Pre-nursing
Southern Utah University
Cedar City, UTSkills
- Therapeutic communication
- Autism support
- Self-care promotion
- Social skills training
- One-on-one support
- Building rapport
- Client confidentiality
- Crisis intervention
Certification
- CCMA
- CPT
Clinical Experience
- 150 hours of clinical experience
- Long-term care and hospital settings
- Administering medications and injections
- Monitoring and charting patient vital signs and conditions
- Performing wound care and dressing changes
- Assisting with diagnostic tests and procedures
Timeline
Therapeutic Program Worker
Southwest Ohio Developmental Center
07.2023 - 05.2024
Call Center Representative
Brightview Health
06.2022 - 07.2023
Therapeutic Program Worker
Southwest Ohio Developmental Center
08.2021 - 05.2022
Pharmacy Technician Trainee
Walgreens
12.2020 - 05.2021
House Cleaner
Self-employeed
07.2014 - 09.2020
Licensed Practical Nursing - Nursing
Hondros College of Nursing
Certified Phlebotomy Technician - Phlebotomy
Southwest Technical College
Certified Clinical Medical Assisting - Medical Assistant
Southwest Technical College
Some College (No Degree) - Pre-nursing
Southern Utah University
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