AMY LOCH
Evanston,IL
Summary
Detail-oriented professional with over 20 years of experience in team operations, sales, and client relations. Proven ability to manage multiple tasks effectively while maintaining high standards under pressure. Strong communication and collaboration skills enhance team dynamics and client satisfaction. Committed to delivering unique experiences from inception to completion.
Overview
28
28
years of professional experience
Work History
Stadium Operations Manager
Chicago Bears Football Club
Lake Forest, Illinois
04.2025 - Current
- Liaised daily with key vendors, ensuring effective communication and collaboration to meet Club needs.
- Collaborated with management team on strategic planning initiatives for organization’s future.
- Resolved customer complaints promptly, maintaining optimal levels of satisfaction.
- Provided specific documentation in response to information requests from superiors.
- Oversaw implementation of updated Family Room in partnership with Crate and Barrel and Partnership Team.
- Managed Soldier Field ID and parking pass processes with Human Resources and ASM.
- Coordinated new NFL credentialing system implementation at Soldier Field.
- Fostered positive work environment that encouraged innovation and teamwork among Bears, ASM, and vendors.
Manager of Premium Seat Sales & Service
Chicago Bears Football Club
Lake Forest, IL
04.2019 - Current
- Supervised and trained employees in effective selling techniques to boost sales performance.
- Evaluated employee performance, identifying coaching needs and tracking progress.
- Cultivated relationships with suppliers and key clients to drive business development.
- Established professional account relationships through consistent communication with contacts.
- Resolved customer inquiries and complaints requiring management-level escalation efficiently.
- Supported sales team members by promoting growth and enhancing development initiatives.
- Hired, trained, and supervised 13 Premium Gameday Team Members to ensure operational success.
- Negotiated contracts with vendors to reduce costs and improve service delivery.
Event Operations Manager
Northwestern University Athletics
Evanston, IL
10.2014 - 03.2021
- Served as game day administrator and event manager for women's soccer, basketball, tennis, and lacrosse.
- Coordinated external events and meetings at Walter Athletic Center and Ryan Fieldhouse.
- Wrote, edited, and distributed Visiting Team Guides to enhance team experience.
- Communicated with visiting teams to schedule practices and ensure seamless visits to Northwestern.
- Developed and implemented comprehensive training programs for game day staff.
- Recruited, interviewed, hired, and trained personnel focused on enhancing fan experience.
- Created new 'Fan Services' stations for football season to improve guest assistance in stadium.
- Oversaw payroll management for all game day staff, ensuring accurate compensation.
Senior Account Executive
Northwestern University Department of Athletics
Evanston, IL
08.2010 - 10.2014
- Delivered exceptional customer service to season ticket holders via meetings, calls, and emails.
- Executed special events such as Networking Nights, Alumni Night, and Wrigley Field football game.
- Assisted with day-of-game operations and guest services in box office and stadium.
- Increased season ticket sales by 50% over four years through outreach efforts.
- Utilized Paciolan CRM for ticket management of season, single-game, and group tickets.
- Initiated grassroots campaigns to enhance community relations and promote athletic programs.
- Drove sales of season tickets, group packages, and special game offerings.
Assistant Director Alumni Clubs
The Kellogg School of Management - Northwestern University
Evanston, IL
01.2007 - 08.2010
- Coordinated and promoted Alumni Club events, Admitted Student Receptions, and Club Leader events to ensure success.
- Facilitated logistics for international events in Hong Kong, London, and Qatar, including menus and accommodations.
- Initiated and managed inaugural Kellogg Alumni Bowl Game Luncheon in San Antonio, achieving 50 attendees.
- Developed marketing strategies for Bowl Game Luncheon, surpassing attendance goal by 67% in first year.
- Increased attendance at Outback Bowl Alumni Luncheon by five percent through strategic enhancements.
- Invited Athletic Department leadership to speak at luncheons, enriching event experience.
- Executed all aspects of annual Club Leaders Summit and Club Awards Program with over 30 participating clubs.
- Organized hotel accommodations and travel logistics for speakers and attendees across events.
Development Department Assistant
The Kellogg School of Management - Northwestern University
Evanston, Il
12.2005 - 01.2007
- Oversaw all gift and pledge processing from alumni, students, and corporations.
- Maintained comprehensive donor files and portfolios in both hard and digital formats.
- Produced and dispatched acknowledgment letters for gifts and pledges.
- Addressed donor inquiries regarding contributions promptly and effectively.
Ticket Sales Representative
The Chicago Bulls
Chicago, IL
06.2002 - 02.2003
- Increased season ticket holder base by fifteen percent through targeted outreach efforts.
- Engaged executives and upper-level managers to promote corporate outings and season ticket packages.
- Utilized Ticketmaster and Goldmine systems for effective ticket management.
Sales Account Executive
The Chicago White Sox
Chicago, IL
12.1997 - 01.1999
- Responsible for selling and maintaining season ticket holders' accounts.
- Averaged 2 to 3 suites sold per game; the goal was set at 1.
- Averaged 2 to 3 large groups, equaling 40 to 100 tickets per group.
- Managed several 'Community Nights' honoring various organizations.
- Facilitated customer service relations activities with suite holders
- Developed, implemented, and managed the White Sox season ticket information booth at Chicago Bulls home games.
- Responsible for selling and maintaining accounts for season ticket holders
Sales/Ticket Representative
The Carolina Panthers
Charlotte, NC
05.1997 - 12.1997
- Planned and executed annual Suite Holder Pre-Season Cocktail Party to enhance engagement.
- Successfully recruited, hired, and trained luxury suite staff for optimal service delivery.
- Increased season ticket and permanent seat licenses through effective waitlist management, achieving 90% sales by season's end.
- Coordinated special requests and accessible seating arrangements for season ticket holders.
- Utilized Ticketmaster system to manage game day and season ticket sales efficiently.
- Conducted personalized tours of Ericsson Stadium to showcase facilities and services.
Education
<font><font>Bachelor of Arts</font></font> - <font><font>Communication Sports Management</font></font>
<font><font>Bowling Green State University</font></font>
Skills
- Effective communication
- Perform well in high-demand, fast-paced environments
- Natural leader
- Detail oriented
- Fast learner
- Relationship building
- Event planning
- Project management
- Dedicated team player
- Quick thinker and skilled problem solver
- Organized
- Vendor management
- Contract negotiation
- Logistics coordination
- Team collaboration
- Staff management
- Staff training and development
- Coaching and mentoring
Accomplishments
- Three time Northwestern University Service Excellence Award winner by being nominated by season ticket holders for outstanding customer service
- Two tome winner - Wildcat High-Five, Northwestern Athletics honor for exemplary performance and exceeding goals
- Consistently maintained high customer satisfaction ratings.
- Asked to sit on numerous panel's as a expert in my role to speak with up and coming young professionals.
- Received the highest "degree" attainable from Disney University while completing an on-site internship at Walt Disney World. Completed the three aspects of the program at the highest level - Working, learning and on-site living
Timeline
Stadium Operations Manager
Chicago Bears Football Club
04.2025 - Current
Manager of Premium Seat Sales & Service
Chicago Bears Football Club
04.2019 - Current
Event Operations Manager
Northwestern University Athletics
10.2014 - 03.2021
Senior Account Executive
Northwestern University Department of Athletics
08.2010 - 10.2014
Assistant Director Alumni Clubs
The Kellogg School of Management - Northwestern University
01.2007 - 08.2010
Development Department Assistant
The Kellogg School of Management - Northwestern University
12.2005 - 01.2007
Ticket Sales Representative
The Chicago Bulls
06.2002 - 02.2003
Sales Account Executive
The Chicago White Sox
12.1997 - 01.1999
Sales/Ticket Representative
The Carolina Panthers
05.1997 - 12.1997
<font><font>Bachelor of Arts</font></font> - <font><font>Communication Sports Management</font></font>
<font><font>Bowling Green State University</font></font>
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