Amy Lohser
North Royalton,OH
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales goals.
Overview
20
20
years of professional experience
Work History
Sales Associate
HomeGoods
09.2022 - 05.2024
- Performed specific retail duties related to departmental needs in several to enhance and meet store sales goals.
- Handled cash transactions efficiently while engaging customers and educating on our rewards program.
- Built relationships with customers to encourage repeat business.
Executive Administrative Assistant
Fellowship of Evangelical Churches
09.2019 - 05.2021
- Handled administrative tasks such as maintaining excellent records and reports; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated executive and general board meetings, secured event venues, lodging and caterers for pastoral retreats and annual denomination conference.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Project Manager
Brand Innovation Group
03.2018 - 09.2019
- Successfully managed multiple projects simultaneously for all incoming Strategy/Brand campaigns, including scheduling timelines, generating estimates and invoices, and coordinated outside resources for project completion.
- Assisted in compiling needed data and reports, scheduled all travel arrangements for Account Executives, and maintained strong communication with customers.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Administrative Assistant/Receptionist
Raynor Door Authority
03.2013 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff, greeted customers and maintained all office supplies and equipment to ensure office efficiency.
- Processed all incoming field service paperwork and invoices for final billing, executed all residential sales orders and purchase orders in Quick Books.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively while maintaining company integrity.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Heritage Food Service
03.2012 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while meeting customer's needs.
- Provided excellent customer service by identifying parts needed, offering technical support, generating customer quotes and completing sales transactions.
- Maintained customer relationships through new customer set up, completing follow up communication with order and shipping information, and tracking customer's inventory needs.
Director of Children's Programming
Brookside Church
09.2004 - 05.2012
- Generated and communicated all ministry and programming information to staff and church members, secured all needed curriculum and equipment to carry out successful programs, and trained staff and volunteers in proper procedures.
- Managed, maintained and adjusted department budgets to deliver effective programming.
- Provided vision, developed programming, and guided staff/volunteers in execution of all children's programming and a family worship program.
- Managed staff and volunteer background checks, ensuring sensitive information was processed and stored in a safe and confidential manner.
Education
Bachelor of Science - Education
Indiana University
Fort Wayne, IN05-1989
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Detail Oriented
Timeline
Sales Associate
HomeGoods
09.2022 - 05.2024
Executive Administrative Assistant
Fellowship of Evangelical Churches
09.2019 - 05.2021
Project Manager
Brand Innovation Group
03.2018 - 09.2019
Administrative Assistant/Receptionist
Raynor Door Authority
03.2013 - 03.2018
Customer Service Representative
Heritage Food Service
03.2012 - 04.2013
Director of Children's Programming
Brookside Church
09.2004 - 05.2012
Bachelor of Science - Education
Indiana University