Amy Lonero
Canonsburg,PA
Summary
Dynamic and results-oriented professional with a proven track record at Keller Williams, adept at managing high-stakes negotiations and fostering client relationships. Excelled in multitasking across diverse roles, demonstrating exceptional customer service and teamwork. Achieved significant process optimizations, enhancing operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
Work History
Bartender
Olive Or Twist
05.2001 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Real Estate Agent
Keller Williams
06.1998 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Warehouse Worker
Amazon
10.2022 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Office Manager
Owens Motor Coach
09.1998 - 04.2003
- Implemented optimized processes for managing files.
- Ensured efficient financial management by monitoring expenses.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
High School Diploma - Honors
Shaler Area High School
Glenshaw, PA06.1991
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Warehouse Worker
Amazon
10.2022 - 08.2024
Bartender
Olive Or Twist
05.2001 - Current
Office Manager
Owens Motor Coach
09.1998 - 04.2003
Real Estate Agent
Keller Williams
06.1998 - Current
High School Diploma - Honors
Shaler Area High School
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