Amy Longmire
Fayetteville,TN
Summary
Career professional with over twenty years of office/managerial/administrative experience seeking a corporation offering a challenging position that utilizes experience and offers an opportunity for growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Patient Access Representative II
R1 RCM
07.2022 - Current
- Serve as liaison between patients, healthcare providers, and insurance companies by taking their calls and recording their requests for estimates during 8-hour Intake shifts per week
- Responsible for various administrative and clerical duties that ensured patient satisfaction, and timely processing of estimate requests
- Responsible for Processing estimates, (both Good Faith Estimates and Insured estimates) when on Processing Shift for the remainder of the 40-hour work week
- Verified insurance and utilized tools provided to include appropriate CPT codes and pricing
- Trained incoming staff on Intake, upon request of management.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
Patient Services Coordinator
PT Solutions
01.2017 - 01.2020
- Facilitated and managed front-office operations and coordinated customer service through appropriate daily interaction in person, writing, computer communication, and phone skills
- Ensured that billing for all services provided is accurate, timely, and fully documented
- Provided efficient over-the-counter cash collection through an excellent understanding of payment policies
- Served as an intermediary between patient-care personnel and the billing center
- Assisted reimbursement practices while ensuring compliance with relevant laws, regulations, established company policies, and programs.
- Maintained accurate patient records by diligently updating information in the electronic health record system
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Filed and maintained patient records in accordance with HIPAA regulations
Office Manager
Nutrihuts, LLC
09.2013 - 03.2018
- Duties included Inventory Management, Product Retail, Food Service Management for Smoothie Bar, including stocking and staffing
- Responsible for all accounting tasks and tax preparation
- Recruited and trained new team members in my line
- Presenter for Success Training Seminars, both locally and in other cities within Florida and Mississippi, upon request
- Personal Wellness Coaching and Follow-up to ensure client application and use the Herbalife product line
- Boot Camp Workout design and instruction as well as conducting Weight Loss Challenges and the administrative duties required to maintain client's results and resulting payouts.
Accountant, Office Manager
DSLbyAir, LLC
01.2004 - 01.2008
- Office manager for two locations, Mississippi Southwest and Gulf Coast
- Responsible for Invoicing current customers, Maintained Customer Data Base, Responsible for Accounts Payable and Receivable and Tax Preparation
- Managed Customer Service by Scheduling Service Calls and relaying Product and Service needs to appropriate Management.
Human Resources Assistant
Double G Coatings Company
03.1998 - 12.2001
- Conducted tests for new hires
- Responsible for Orientation for new hires
Education
M.M. - Conducting
Mississippi College
Clinton, MS01.1993
B.M. - Violin Performance
Belhaven University
Jacskson, MS01.1990
Skills
- MS Office (Word, Excel, Access, PowerPoint)
- Microsoft Publisher
- Quicken
- Quickbooks
- Training Coordination
- HIPAA Compliance
- Customer Service
- Patient Education
References
Upon Request
Timeline
Patient Access Representative II
R1 RCM
07.2022 - Current
Patient Services Coordinator
PT Solutions
01.2017 - 01.2020
Office Manager
Nutrihuts, LLC
09.2013 - 03.2018
Accountant, Office Manager
DSLbyAir, LLC
01.2004 - 01.2008
Human Resources Assistant
Double G Coatings Company
03.1998 - 12.2001
M.M. - Conducting
Mississippi College
B.M. - Violin Performance
Belhaven University