Amy Longwell
Burlington,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Adult Services Librarian
Warren-Newport Public Library
06.2005 - Current
- Co-authored a successful grant proposal to create a youth employment program, helping local teens secure job opportunities.
- Managed and directed questions related to library services, policies, and available materials, ensuring positive user experiences.
- Assisted in troubleshooting library technology, including computers, catalog searches, and digital databases.
- Provided high-quality customer service at the Information Desk, assisting patrons with inquiries, directions, and resource access.
- Designed and led the SMILE program for adults with intellectual disabilities, fostering community engagement.
- Managed the acquisition of feature films, music, video games, and audiobooks, ensuring a diverse collection for library patrons.
- Developed and implemented curriculum for PowerPoint classes, improving users' presentation skills.
- Proctored standardized tests for students, ensuring an environment conducive to academic success.
- Curated and expanded the Library of Things collection, providing access to unique, non-traditional library resources.
- Configured and maintained Rokus for library use, facilitating access to streaming media for patrons.
- Organized and facilitated movie night programs, leading post-screening discussions to engage audiences.
- Created and published movie reviews on YouTube, sharing insights and recommendations with the community.
- Authored articles promoting library services and resources, increasing awareness and engagement within the local community.
- Co-Presented Special Needs/Special Programs: Engaging Children & Adults with special needs at the Illinois Library Association Conference
- Assisted patrons with locating resources and utilizing library services effectively.
- Organized and maintained library collections to ensure optimal accessibility and accuracy.
Fieldwork
Kenosha Public Library
09.2004 - 12.2004
- Planned and led engaging storytime sessions for toddlers and preschool children, fostering early literacy and a love of reading.
- Assisted patrons with reference inquiries, providing accurate information and resources to meet their needs.
- Edited and curated a historical fiction reader advisory list, recommending titles to enhance patrons' reading experiences.
- Supported school outreach efforts by collaborating with the librarian to promote library services to local schools.
- Assisted staff with organizing and facilitating crafts, ensuring activities were well-prepared and enjoyable for participants.
- Rode on the Bookmobile and shadowed the librarian, gaining valuable experience in mobile library services and community outreach.
- Participated in in-house workshops and attended the WLA conference to enhance professional development and stay current on industry trends.
Guest Relations Hostess
Six Flags Great America
05.2004 - 10.2004
- Provided exceptional service by addressing guest needs, ensuring a positive and enjoyable experience.
- Resolved customer complaints, maintaining a professional demeanor and turning issues into opportunities for improvement.
- Processed season passes, coupons, and handled special circumstance issues, ensuring accuracy and customer satisfaction.
Assistant Registrar
Trinity International University
01.2001 - 08.2003
- Managed and supervised the Records Office Coordinator and staff, ensuring efficient operations and a positive team environment.
- Oversaw office functions in the absence of the Registrar, maintaining continuity and accuracy in all processes.
- Collaborated with the Athletic Department to verify eligibility for student-athletes, ensuring compliance with institutional and NCAA regulations.
- Evaluated and processed transcripts for both current and incoming students, ensuring accurate academic records.
- Coordinated the scheduling of Fall and Spring semester courses, optimizing class offerings based on demand and faculty availability.
- Certified senior students for graduation, ensuring all requirements were met and timelines adhered to.
- Prepared and coordinated materials for commencement ceremonies, contributing to a smooth and successful graduation event.
- Trained office staff and student workers on office protocols, systems, and customer service standards.
- Assisted in the planning and execution of Fall registration for over 900 students, ensuring a seamless registration process.
- Utilized the CARS database to manage office functions, streamlining record-keeping and improving workflow efficiency.
Processing Assistant
Hewitt Assoc.
08.2000 - 01.2001
- Proficient in Lotus Notes, Oracle, and Excel, leveraging these tools for effective data management and communication.
- Conducted research and collaborated with team members to identify, analyze, and resolve client issues, ensuring high levels of satisfaction and efficiency.
- Managed distribution and maintained spreadsheets for sign-on bonuses, ensuring accuracy and timely processing.
- Served as the primary contact for team inquiries and coordinated with GE Human Resources to streamline communication and processes.
Office Coordinator
Trinity International University
01.1999 - 08.2000
- Supervised and mentored student office workers, ensuring efficient workflow and quality performance.
- Assisted the Director with various projects, providing organizational and administrative support to ensure timely completion.
- Maintained confidential credential files with a high degree of discretion, safeguarding sensitive information.
- Edited and published the biweekly employment newsletter (Link), ensuring accuracy and timely distribution of career resources.
- Coordinated all administrative aspects of campus visits by prospective employers and recruiters, facilitating smooth interactions and scheduling.
- Regularly updated the department's website, ensuring content was current and aligned with organizational priorities.
House Parent
Woodlands Academy
01.1998 - 01.2000
- Fostered a supportive and productive environment conducive to study, personal growth, and shared responsibility among students.
- Lived with and mentored a group of 40-50 high school students, providing guidance and creating a positive living experience.
- Administered appropriate disciplinary action when needed.
- Supervised and facilitated weekly study halls, promoting academic focus.
- Provided informal counseling and conflict resolution support to students, helping them navigate personal and academic challenges.
- Planned, organized, and actively participated in recreational and educational activities, strengthening community engagement.
Resident Assistant
Trinity International University
01.1997 - 01.1998
- Implemented counseling and crisis intervention strategies, providing support during challenging situations and ensuring student well-being.
- Facilitated a positive and inclusive living environment within the residence hall, promoting community and student engagement.
- Acted as a liaison between residents and administration, ensuring clear communication and addressing concerns effectively.
- Planned and coordinated floor activities, fostering relationship-building and strengthening connections among residents.
Education
Master’s - Library and Information Studies
University of Wisconsin-Milwaukee
Milwaukee, WI05.2005
Bachelor of Arts Degree - English
Trinity International University
Deerfield, IL08.1999
Skills
- Ensure effective communication and satisfaction for all clients
- Guidance and support for teams
- Skilled in multitasking while ensuring productivity
- Effective in both independent and team settings
- Strong written communication
- Organizational skills
Affiliations
Member of The American Library Association (ALA)
Former Member of Illinois Library Association (ILA)
Timeline
Adult Services Librarian
Warren-Newport Public Library
06.2005 - Current
Fieldwork
Kenosha Public Library
09.2004 - 12.2004
Guest Relations Hostess
Six Flags Great America
05.2004 - 10.2004
Assistant Registrar
Trinity International University
01.2001 - 08.2003
Processing Assistant
Hewitt Assoc.
08.2000 - 01.2001
Office Coordinator
Trinity International University
01.1999 - 08.2000
House Parent
Woodlands Academy
01.1998 - 01.2000
Resident Assistant
Trinity International University
01.1997 - 01.1998
Bachelor of Arts Degree - English
Trinity International University
Master’s - Library and Information Studies
University of Wisconsin-Milwaukee
Section name
References Available Upon Request
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