Amy Lopez
Newhall,CA
Overview
10
10
years of professional experience
Work History
Client Care Representative
Crescenta Canada Pet Hospital
La Crescenta, CA
09.2017 - Current
- Maintain telephone lines and answer all client inquires.
- Schedule appointments and conveyed all messages to the doctors and staff.
- Monitor check in and discharge of the patients, prepare electronic invoices for the same and the final prescriptions.
- Manage all financial payments such as payables and receivables, compare the days transactions.
- Maintain office and waiting room, keeping common areas clean and tidy.
Client Care Representative
Pet Medical Center Chatoak
Granada Hills, CA
10.2016 - 09.2017
- Reacted to critical emergencies promptly in a fast paced emergency hospital, and communicating with doctors and vet technicians in regards to patient care, and special accommodations.
- Performed all administrative duties such as client check in and check out and answered all phone calls.
- Scheduled all appointments, ascertained the need of the visit and assisted them accordingly.
- Administered medications and treatments under direction of Veterinarians and Technicians.
- Monitored all the financial transactions such as the payments made and the credit taken.
Administrative Assistant
Hope Community Development Center
Granada Hills, CA
12.2015 - 10.2016
- Data entry, maintain members financial contribution records, update member profiles in database and reconciliation of statements.
- Drafted professional memos and letters, sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and assist with event planning.
Receptionist
Quote Broker Insurance
Valencia, CA
11.2011 - 03.2015
- Answered incoming calls and assist with client questions and concerns, input clients information into database for health insurance quotes and answer emails on a daily basis.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
Healthcare Clerical/Medical Terminology
West Valley Occupational Center
Woodland Hills, CADiploma -
Sylmar Charter High School
Sylmar, CASkills
- Customer interaction
- Business operations
- Ability to work in a fast paced, dynamic environment
- Positive, self motivated, enthusiastic
- Strong attention to detail
- MS Office
- Telephone etiquette
- Money Handling Abilities
Timeline
Client Care Representative
Crescenta Canada Pet Hospital
09.2017 - Current
Client Care Representative
Pet Medical Center Chatoak
10.2016 - 09.2017
Administrative Assistant
Hope Community Development Center
12.2015 - 10.2016
Receptionist
Quote Broker Insurance
11.2011 - 03.2015
Healthcare Clerical/Medical Terminology
West Valley Occupational Center
Diploma -
Sylmar Charter High School