Summary
Overview
Work History
Education
Skills
References
Personal Interests
Timeline
Generic

AMY LOPEZ

Belen,United States

Summary

Enthusiastic professional with diverse background and continual love of learning. Adept at providing administrative and logistical support for various project. Excellent customer service and conflict management skills, solving problems with compassion, common sense, and critical thinking.

Overview

15
15
years of professional experience

Work History

Assistant to the City Manager

City Of Rio Communities
01.2019 - Current
  • Collaborated with interdepartmental teams on special projects aimed at enhancing city services and addressing community needs.
  • Streamlined administrative processes by implementing new software tools, improving efficiency within the office environment.
  • Managed confidential information with discretion, maintaining a high level of trust within the city administration.
  • Served as a liaison between the City Manager's office and external organizations, fostering positive relationships with other government agencies, businesses, and non-profit groups.
  • Provided exceptional customer service to residents seeking assistance or information from the City Manager's office.
  • Assisted in drafting press releases, presentations, and other materials conveying key messages from the City Manager's office to various audiences.
  • Managed scheduling, correspondence, and logistical arrangements for meetings involving the City Manager and staff.
  • Coordinated with various departments to ensure timely completion of projects and efficient resource allocation.
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted Finance in grant management, including submitting monthly reports, notices of obligation, and reimbursement paperwork.
  • Worked closely with contractors to review plans, create change orders, problem solve, and attend walk through for all projects.
  • Designed and established the City of Rio Communities Library and Makerspace.
  • Transcribed meeting minutes for all public City meetings.

Computer Aided Designer in Civil Division

Wilson And Company
09.2015 - 10.2018
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Conducted user research to identify customer needs and preferences for customer-centric designs, frequently hosting townhall meetings for public input.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Obtained permitting for projects.
  • Created sketches and technical drawings to present design concepts to clients.
  • Produced quality as-builts using Autodesk and Bluebeam.

Overnight Care Giver

El Ranchito De Los Ninos
11.2014 - 08.2015
  • Demonstrated adaptability and flexibility in response to varying client needs during overnight hours, tailoring care plans accordingly.
  • Collaborated with daytime caregivers to ensure consistency in routines and approaches to client care.
  • Provided emotional support to clients during nighttime hours, fostering a sense of security and companionship.
  • Monitored client health and safety, promptly addressing any concerns or emergencies that arose.


  • Performed light housekeeping duties after the completion of direct care tasks which contributed towards a hygienic living environment.

Office Administrative Assistant

Metal Depots
09.2012 - 07.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided quotes for materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Conducted weekly safety meetings.

Co-owner of Small Construction Company

American Built Construction
09.2009 - 05.2012
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

University of New Mexico -

Associate Degree in Computer Aided Drafting -

University of New Mexico
05.2016

Associate Degree in General Studies -

University of New Mexico
05.2016

Skills

  • Organizational Leadership
  • Community Engagement
  • Policy analysis
  • Strong Problem Solver/Critical Thinking
  • Customer Service
  • Time Management
  • Staff Motivation
  • Professional Communication - Verbal and Written
  • Office Administration
  • Microsoft Suite, Autodesk, Bluebeam
  • Documentation and Recordkeeping
  • Strategic Planning/Coordination

References

  • Brenda Bevington, 505-348-4000, brenda.bevington@wilsonco.com, Supervisor
  • Stephanie Finch, 575-418-8206, stephfinch4685@gmail.com, Co-worker
  • Angela Valadez, 505-383-6848, adelabretoniere@gmail.com, Co-worker
  • Will Humbard, HEI Construction, 505-980-9402, whumbard@heinm.com, Professional
  • Trent Parnell, 505-440-2443, trentparnell15@gmail.com, Professional
  • Jennifer Burson, 505-304-4102, zeusbear12@gmail.com, Personal

Personal Interests

  • Reading, research, and above all, writing
  • Spending time with family, particularly outdoors
  • Baking, crafting, sewing, and gardening
  • Volunteering

Timeline

Assistant to the City Manager

City Of Rio Communities
01.2019 - Current

Computer Aided Designer in Civil Division

Wilson And Company
09.2015 - 10.2018

Overnight Care Giver

El Ranchito De Los Ninos
11.2014 - 08.2015

Office Administrative Assistant

Metal Depots
09.2012 - 07.2013

Co-owner of Small Construction Company

American Built Construction
09.2009 - 05.2012

University of New Mexico -

Associate Degree in Computer Aided Drafting -

University of New Mexico

Associate Degree in General Studies -

University of New Mexico

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AMY LOPEZ