Amy Lopez-Martinez
Mountain View,CA
Summary
At Howard's Shoes, I took on the dual role of opener and closer, which allowed me to develop and demonstrate strong leadership skills. In this capacity, I was responsible for maintaining the cleanliness and organization of the store, ensuring a welcoming and pleasant environment for our customers. My focus on customer satisfaction meant I consistently provided excellent service, promptly addressing any concerns and ensuring that each customer left the store happy.
Additionally, I managed the loading and unloading of shipments, ensuring that our shelves and racks were always fully stocked and appeared full. This aspect of my role required meticulous attention to detail and the ability to handle inventory efficiently, ensuring the store's displays were always visually appealing and inviting. My versatility in handling various store operations further underscores my comprehensive understanding of the retail environment and ability to adapt to different roles.
Overview
2
2
years of professional experience
Work History
Sales Associate
Elsa Sandavol
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
No Degree - Dental Hygiene
College of San Mateo
San MateoHigh School Diploma -
Summit Preparatory Charter High School
Redwood City, CA06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Client Service
Timeline
Sales Associate
Elsa Sandavol
11.2022 - Current
No Degree - Dental Hygiene
College of San Mateo
High School Diploma -
Summit Preparatory Charter High School
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