Amy Louise Pike
South Woodslee,ON
Summary
Energetic and customer-focused professional dedicated to ensuring utmost customer satisfaction through exceptional service. Known for courtesy, professionalism, and a great sense of humor, consistently striving to create a positive and enjoyable experience for customers. Outgoing nature, attentiveness, and charismatic personality excel in building rapport with individuals from diverse backgrounds.
Overview
35
35
years of professional experience
Work History
Sales Manager
For Your Fur Kids
05.2024 - Current
Corporate Store Manager
Pet Valu
01.2016 - 04.2024
- Running the store in every aspect to corporate standards
- Completing weekly orders from head office and ordering from outside vendors
- Coaching and developing my team to deliver World Class Service to all customers
- Responsible for ensuring the well-being of all our pets, operational standards and sales goals
- Maintain inventory control, safety, loss prevention and expense control
- Completing financial reporting and operational metrics standards
- Running monthly events for pets and owners
- Fundraising for local food banks and shelters to fill their pantries with food and raising funds to help them pay their bills
- Execution of sales to meet corporate goals, service, and customer experience in store
- Merchandising the store to corporate standards
Office Manager/Account Executive
Superior Signs and More
01.2010 - 01.2016
- Reduced time and costs and increased efficiency by introducing new accounting procedures
- Renegotiated payment terms with dozens of suppliers
- Opened and assigned new client accounts
- Conducted month-end balance sheet reviews and reconciled any variances
- Managed accounting operations, accounting close, account reporting and reconciliations
- Performed debit, credit and total accounts on computer spreadsheets/database (Microsoft Office), using specialized accounting software
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions
- Managed office inventory and placed new supply orders
- Maintained customer relations
- Updated employee paperwork and records
- Scheduled appointments and maintained a master calendar
Inside, Group and Outside Sales
Magic Carpet Travel
01.1999 - 01.2008
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
- Answer phones professionally, courteously and promptly
- Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services
- Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups
Inside, Corporate and Group Sales
Alison's Travel
01.1990 - 01.1999
- Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner
- Collected fees, and provided customer with travel documentation
- Kept informed of airline rules and regulations, tariffs and other industry requirements
- Monitored and utilized all in-house contracted vendors for client travel
- Processed unused or partially used tickets for credit through affiliated travel agencies
- Attended staff and training meetings
Counter/Terminal Agent
Canadian Partner Airlines
01.1991 - 01.1992
- Checked baggage and collected baggage charges
- Escorted passengers in wheelchairs from the terminal to the aircraft
- Processed reservations, coordinated stand-bys and monitored cabin availability
- Tagged checked baggage with appropriate destination
- Announced flight status updates and information about gate changes over airport’s system
Education
Graduated with Honors - Travel and Tourism
Ontario Business College
Pet Expert Certified - Experience
University of California-Davis
Skills
- Coaching and mentoring
- Operations management
- Sales management
- Technology proficiency
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Team motivation
- Team leadership and coaching
- Retail inventory management
- Customer service management
- Strategic thinker
- Store operations
- Relationship building and management
- Customer relations
- Training and mentoring
- Team building and leadership
- Goals and performance
- Flexible schedule
- Store displays
- Cash management
- Leadership development
- Store opening and closing
- Work Planning and Prioritization
- Customer response
- Employee training
- Outstanding communication skills
- Accurate money handling
- Staff management
- Loss prevention procedures
- Retail merchandise quality standards
- Opening and closing procedures
- Staff supervision
- Inventory management
- Delegating work
- Bank and safe deposits
- Accurate cash handling
- Sales strategies
- Employee scheduling
- Maximizing profitability
- Operations
- Sales professional
- POS systems
- Leading staff meetings
- Shift scheduling
- Merchandise planning
- Sales expertise
- Personnel development
- Marketing and promotions
- Supply ordering
- Sales promotions
- Advertising and marketing
- Product merchandising
- Sales coaching
- Partnership building
- Vendor management
Volunteer Experience
- Belle River Minor Hockey Association, Assistant Coach, Head Coach, Trainer, Manager, 01/01/05, ongoing
- Belle River Minor Baseball, Acting President, Coach, Assistant Coach, 01/01/05, ongoing
- Tecumseh Minor Baseball, Coach, Assistant Coach, 01/01/05, ongoing
- Lakeshore Discovery School, Volunteer, 01/01/05, ongoing
- St. Gregory School, Volunteer, 01/01/05, ongoing
- Make-A-Wish Foundation, Volunteer, Go Blue-Go Bald, 01/01/05, ongoing
- Local Food Bank, Volunteer, Fill pantry with dog and cat food, 01/01/05, ongoing
Hobbies and Interests
- Playing softball
- Downhill skiing
- Camping
- Riding my motorcycle
- Travelling to interesting places
- Taking photos
- Playing golf
- Taking my dogs swimming
- Spending time with boys when they are home
Certificatesawards
- Pet Expert certified, University of California Davis
- Big Country Raw certified sales agent
- Certified Primal sales person
- Certified Natural Balance Sales person
- Store of the Month Award, 10/01/16, 04/01/17, 05/01/18
- Exceeded budgeted sales, 2018, $125,000
- Exceeded budgeted sales, 2019, $17,067
- Exceeded budgeted sales, 2020, $188,547
- 23-month consecutive exceeding budget, ongoing
Timeline
Sales Manager
For Your Fur Kids
05.2024 - Current
Corporate Store Manager
Pet Valu
01.2016 - 04.2024
Office Manager/Account Executive
Superior Signs and More
01.2010 - 01.2016
Inside, Group and Outside Sales
Magic Carpet Travel
01.1999 - 01.2008
Counter/Terminal Agent
Canadian Partner Airlines
01.1991 - 01.1992
Inside, Corporate and Group Sales
Alison's Travel
01.1990 - 01.1999
Graduated with Honors - Travel and Tourism
Ontario Business College
Pet Expert Certified - Experience
University of California-Davis
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