Summary
Overview
Work History
Education
Skills
Job Related Training
References
Timeline
Generic

Amy Louise Sherman

Nottingham,US

Summary

Dynamic leader focused on fostering high-performing teams aligned with HRO principles. Successfully reduced turnover, enhanced collections, and increased associate satisfaction by eliminating non-value-added steps in patient processes. Resourceful AVP with extensive experience in operational oversight and strategic implementation. Strong skills in risk management and budgeting, contributing to substantial cost savings and operational efficiencies.

Overview

28
28
years of professional experience

Work History

AVP, Front End Revenue Cycle

Medstar Health
09.2024 - Current
  • Unified ten facilities across three states under standardized leadership structures and workflows.
  • Established best practice standards for scheduling, insurance verification, and financial clearance processes.
  • Implemented pre-service collections and denial prevention strategies to enhance revenue performance.
  • Fostered relationships throughout the system to support One MedStar initiatives.
  • Collaborated with clinical teams to align operational needs and enhance workflow efficiencies.
  • Drove team engagement through servant leadership, establishing credibility across departments.
  • Reduced turnover rate while improving collections and associate satisfaction metrics.
  • Streamlined patient processes by eliminating non-value-added steps.
  • Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.

Senior Patient Access Director, Baltimore Region

Medstar Health
05.2020 - 09.2024
  • Unified five departments across four Medstar facilities to enhance patient access and collaboration.
  • Established trust with associates by leveraging servant leadership and fostering meaningful connections.
  • Developed job descriptions and promoted leaders into key roles based on identified strengths.
  • Conducted comprehensive needs assessments through associate, peer, and leader rounding initiatives.
  • Improved internal and external communication to reset trust and eliminate obstacles to growth.
  • Decentralized registration to point of care areas, minimizing non-value-added patient stops.
  • Achieved completion of 39 out of 55 action plans in eight months, enhancing patient, associate, and clinician experiences.
  • Created new departments focused on Quality, Education, & Training and Patient Access Denials Mitigation.

Director Patient Access and Patient Financial Services

UVM Health Network - CVMC
05.2017 - 04.2020
  • Managed planning, directing, and coordinating all billing and collection activities for UVM Health Network - Central Vermont Medical Center.
  • Oversaw compliance planning, implementation, auditing, and monitoring across relevant areas.
  • Participated in contractual discussions to establish favorable agreements.
  • Coordinated staff activities and scheduled work assignments to maintain cash flow and meet deadlines.
  • Led strategic design, implementation, and management of Patient Financial Services operations.
  • Provided leadership across registration and access points to enhance service delivery and compliance.
  • Focused on registration accuracy and quality assurance while minimizing patient wait times.
  • Established a patient access prior authorization team, reallocating 12 FTEs to improve workflow efficiency.

Director Patient Access

UVM Health Network - CVMC
03.2016 - 05.2017
  • Directed leadership across all registration and access points, including Central registration and Emergency Department Registration.
  • Focused on ensuring registration accuracy and quality, complying with federal and state regulations.
  • Enhanced patient throughput by staffing lobbies effectively and improving customer service.
  • Managed organization-wide point of service collections for patient financial responsibilities.
  • Oversaw technology upgrades and changes across all patient access points.
  • Supervised daily operations related to self-pay billing, payment arrangements, and financial counseling.
  • Led financial counseling office, ensuring compliance with IRS and CMS regulations for assistance programs.
  • Participated in system-wide Marginal Improvement Strategy team, achieving PROSCI Change Management certification.

Billing Manager, Patient Financial Services

UVM Health Network - CVMC
Berlin, US
07.2012 - 03.2016
  • Managed collections of multimillion dollar accounts receivable for Patient Financial Services, including physician and hospital charges.
  • Supervised daily operations of Patient Financial Services Department, focusing on patient billing, cashiering, and credit balance processing.
  • Led project initiatives with IS for upkeep, development, upgrades, and training of billing/accounts receivable systems.
  • Coordinated staff activities and scheduled assignments to ensure timely cash flow for hospital operations.
  • Ensured compliance with departmental, hospital, state, and federal regulations.
  • Supported payroll processes by maintaining accurate timekeeping records.
  • Cultivated team morale to enhance employee satisfaction survey results.

Operations Manager

Neuroscience Institute @ University of Florida & Shand's Healthcare
Jacksonville, US
10.2007 - 03.2012
  • Ensured quality and safe delivery of care at Neuroscience Institute in a cost-effective manner.
  • Managed daily clinical and nonclinical operations to align with provider philosophy and standards.
  • Developed, implemented, and monitored budgets in collaboration with Medical Director.
  • Implemented and evaluated hiring, training, coaching, counseling, and evaluation services for staff.
  • Collaborated with Neurologists, Neurosurgeons, and other providers to establish program goals.
  • Oversaw effective management of clinic staff to enhance operational efficiency.
  • Recommended and implemented operational plans to achieve high-quality customer service outcomes.
  • Generated reports from statistical data to assess performance and drive improvement initiatives.

Business Group Manager

Neuroscience Institute @ University of Florida & Shand's Healthcare
Jacksonville, US
03.2005 - 10.2007
  • Managed daily operations of billing office, overseeing charge entry, coding, insurance follow-up, and collections.
  • Directed multimillion-dollar accounts receivable for Neuroscience Institute with 13 neurologists and 18 neurosurgeons.
  • Developed patient estimates for non-participating insurances to secure payment prior to service delivery.
  • Coordinated coding of operative notes and charge entries in compliance with Medicare guidelines and payer standards.
  • Maintained electronic work files organized by payer and rejection types for efficient access.
  • Collaborated with payers to facilitate prompt payments and resolve outstanding issues.
  • Established and enforced business policies to enhance billing efficiency, staff training, and operational effectiveness.
  • Created an audit tool to identify coding errors, utilizing findings for physician education.

Production Unit Manager/Compliance Liaison

Johns Hopkins Department of NUS
Baltimore, US
04.2002 - 02.2005
  • Directed daily operations of billing office, supervising charge entry, coding, payment posting, denials, and collections.

Medicare Quality Assurance Coordinator

Anthem Health Plans of NH- Medicare FI
Manchester, US
11.2000 - 04.2002

Compliance Auditor/ Medicare Biller

UVM Health Network - Fletcher Allen
Burlington, US
12.1996 - 10.2000

Education

Bachelor of Science - Health Care Administration

Western Governors University
Salt Lake City, UT
06.2026

Skills

  • Revenue cycle management
  • Effective communication
  • Process improvement
  • Organizational development
  • Strategic planning
  • Project management
  • Staff development
  • Cross-functional team leadership
  • Change management
  • Workflow optimization
  • Proficient in EPIC
  • Proficient in Cerner
  • Proficient in Meditech
  • Proficient in GE IDX Athena
  • Regulatory compliance
  • Financial clearance
  • Financial advocate
  • Insurance verification
  • International business
  • Partnership development

Job Related Training

  • 2018, EPIC PB and ARCR Training
  • 2018, EPIC ARCR Certified
  • 2018, Prosci ADKAR Certified
  • 2016, Professional Certificate in Project Management
  • 2011, ICD10 Workshop
  • 2010, EPIC Modules
  • 2009, Fundamental Leadership Competencies for HealthCare Managers
  • 2009, Introduction to Situational Leadership
  • 2009, Performance Management Series (4 Modules)
  • 2008, Allscripts Upgrade
  • 2008, Three-Dimensional Interviewing
  • 2008, The Healthcare Manager's Role in Conducting Internal Investigations
  • 2008, Employment Law Series (12 Modules)
  • 2007, Precision Business Intelligence Software (report writer)
  • 2007, Studer LEM and LDI Training (AIDET and Customer Service)
  • 2007, Linkage Team Champion (Studer Group)

References

References available upon request.

Timeline

AVP, Front End Revenue Cycle

Medstar Health
09.2024 - Current

Senior Patient Access Director, Baltimore Region

Medstar Health
05.2020 - 09.2024

Director Patient Access and Patient Financial Services

UVM Health Network - CVMC
05.2017 - 04.2020

Director Patient Access

UVM Health Network - CVMC
03.2016 - 05.2017

Billing Manager, Patient Financial Services

UVM Health Network - CVMC
07.2012 - 03.2016

Operations Manager

Neuroscience Institute @ University of Florida & Shand's Healthcare
10.2007 - 03.2012

Business Group Manager

Neuroscience Institute @ University of Florida & Shand's Healthcare
03.2005 - 10.2007

Production Unit Manager/Compliance Liaison

Johns Hopkins Department of NUS
04.2002 - 02.2005

Medicare Quality Assurance Coordinator

Anthem Health Plans of NH- Medicare FI
11.2000 - 04.2002

Compliance Auditor/ Medicare Biller

UVM Health Network - Fletcher Allen
12.1996 - 10.2000

Bachelor of Science - Health Care Administration

Western Governors University

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Amy Louise Sherman