Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Lovejoy

Chesapeake,OH

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

29
29
years of professional experience

Work History

Front End Lead Supervisor

Sams Club Pharmacy
South Point, Ohio
09.2024 - Current
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Welcomed large volume of guests and improved overall customer service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Counted and balanced registers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Postal Coordinator

HD Media
Huntington, WV
09.2014 - 09.2024
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Computed balances, totals or commissions to support accounting team.
  • Resolved customer complaints or answered customers' questions.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Payroll Director

Allied Realty
Huntington, WV
02.1996 - 02.2002
  • Managed the processing of new hires and terminations in the payroll system.
  • Resolved discrepancies between payroll records and timekeeping systems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Worked with HR staff to accurately track and update paid time off.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Completed day-to-day duties accurately and efficiently.
  • Performed bookkeeping and accounting consulting services.
  • Received and recorded cash, checks and transfers.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Prepared checks for payment of vendor invoices on a timely basis.

Education

High School Diploma -

Wayne High School
Wayne
05-1995

Skills

  • Staff supervision
  • Employee training
  • Point of sale
  • Customer service
  • Scheduling
  • Performance coaching
  • Problem resolution
  • Team building
  • Conflict resolution
  • Time management
  • Task delegation
  • Employee motivation
  • Listening skills
  • Cash handling accuracy
  • Training and mentoring
  • Problem-solving skills
  • Accurate money handling

References

References available upon request.

Timeline

Front End Lead Supervisor

Sams Club Pharmacy
09.2024 - Current

Postal Coordinator

HD Media
09.2014 - 09.2024

Payroll Director

Allied Realty
02.1996 - 02.2002

High School Diploma -

Wayne High School

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Amy Lovejoy