Amy Lovelace
Winterville,NC
Summary
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Radiology Scheduler
Eastern Radiologists Inc.
Greenville, NC
02/15/23 - 04/05/24
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Provided excellent customer service by answering inquiries in a timely manner.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
Prior Authorization Specialist
Gastroenterology East
Greenville, NC
01.2022 - 02.2023
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Researched clinical criteria and determined eligibility for requested services based on plan provisions.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
Medical Receptionist
Gastroenterology East
Greenville, NC
06.2021 - 01.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Cosmetologist
Self-employeed
Greenville, NC
04.2008 - 06.2021
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Medical Administration
Pitt Communithy College
Winterville12-2020
Associate of Arts - Cosmetology Education
Pitt Community College
Winterville NC04-2008
Skills
- HIPAA Compliance
- Insurance Verification
- Patient Scheduling
- Appointment Coordination
Timeline
Prior Authorization Specialist
Gastroenterology East
01.2022 - 02.2023
Medical Receptionist
Gastroenterology East
06.2021 - 01.2022
Cosmetologist
Self-employeed
04.2008 - 06.2021
Radiology Scheduler
Eastern Radiologists Inc.
02/15/23 - 04/05/24
Medical Administration
Pitt Communithy College
Associate of Arts - Cosmetology Education
Pitt Community College
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